PayPal_Ayesha

Hello, @Yogabella123   Thank you for your post and welcome to our Community Help Forum!   I am sorry to know that your account is limited. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, please do reach out to our Customer Support by clicking on the contact option at the bottom of the page on our website so we can have a closer look at the situation.   I hope this helps. Ayesha ... View more

Hello @Zach013,   Welcome to the PayPal community and thank you for your post.   I am sorry to know that your account is limited. Limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. Limitations are in place to help protect all our customers, and in some cases to meet our regulatory obligations. Protecting your account and money is important to us. Here's the link to remove the limitation.   I hope this helps. Ayesha ... View more

Hi @Help_needed_ple,   Welcome to the PayPal community and thank you for your post.   I am sorry to know that you are facing issues while uploading the documents. Here's the article with the steps or try using this link to upload. If you still have the same issue, I'd recommend reaching out to our Customer Support by clicking Contact at the bottom of the PayPal website.   I hope this helps. Ayesha   ... View more

Hi @Obsalex1414,   Welcome to the PayPal community and thank you for your post.   I am sorry to know about what has happened. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. Please check this article to know more information.   I hope this helps. Ayesha   ... View more

Hello @Cherishfailed,   Welcome to the PayPal community and thank you for your post.    I am sorry to know that your account is limited. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, please do reach out to our Customer Support by clicking on the contact option at the bottom of the page on our website so we can have a closer look at the situation. They're also available through Twitter direct message or Facebook instant message.      I hope this helps. Ayesha   ... View more

Hello @One_Time_User,   Welcome to the PayPal community and thank you for your post.   I am sorry to know about what has happened. If you purchased something and would like a refund because you haven't received it, or it's not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. Since you have made the payment via a guest account, I'd recommend reaching out to our Customer Support by clicking Contact at the bottom of the PayPal website so, that our advisor can help you dispute the charge. They're also available through Twitter direct message or Facebook instant message.    I hope this helps. Ayesha. ... View more

Hello @Ethanross1999,    Welcome to the PayPal community and thank you for your post.    I am sorry to know that you're facing issues while processing the payment. Sometimes, to provide one of the safest online payment methods we review every payment before it's approved. Occasionally, may block the use of a particular card, a bank account, or your balance if there may be a higher-than-normal level of risk associated with the transaction. Here are some things that you can do that may help. Please ensure that you are making your payment from your country of residence. If possible attempt to complete the payment from the computer you most frequently use to access your PayPal account. Also, try to clear cookies and then make the payment again after some time. If you still have the same issue, I'd recommend reaching out to our Customer Support to research this a bit further. You can reach Customer Support by clicking Help & Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    I hope this helps. Ayesha ... View more

Hi @MeLaw,   Welcome to the PayPal Community.   I am sorry to know about the payment hold on your account. I know how important it is to have funds at the right time. Whenever you receive the payment via goods/services you’ll have access to your pending payment after a maximum of 21 days, to ensure a safer and secure environment. As the payment is held for more than 45 days, I'd recommend reaching out to our Customer Support by clicking on the contact option at the bottom of the page on our website to avail the funds on your PayPal account. They're also available through Twitter direct message or Facebook private message.    I hope this information is helpful. Thanks for your patience during this time. Ayesha ... View more

Hi @VaneB   Welcome to the PayPal community and thank you for your post.   I am sorry about your issue. If you did not receive the item or it's not as described, you may open a dispute in your Resolution Centre. By opening a dispute, you can communicate directly with your seller to work out a problem transaction. If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement. I hope this helps. Ayesha.   ... View more

Hi @paprbkuropro1   Welcome to the PayPal community and thank you for your post.   I'm sorry to know that you can no longer use your PayPal account. Usually, once 180 days have been completed, you should have received an email regarding your account status. As you haven't received any notification, the best way to get more clarification and resolve this issue is by contacting our customer service so that one of our advisors can check your account and assist you further. Please contact customer service by clicking Contact at the bottom of the PayPal website to see the contact options. They're also available through Twitter direct message or Facebook private message.  I hope this information is helpful. Ayesha   ... View more

Hi @noorwah   Welcome to the PayPal community and thank you for your post. I am sorry to know that your account is limited due to which you're unable to withdraw funds. Limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. I hope this helps. Ayesha ... View more

Hi @slowwww   Welcome to the PayPal community and thank you for your post.   I'm sorry to know that you can no longer use your PayPal account. It looks like your PayPal account has a limitation. The best way to get more clarification and resolve this issue is by contacting our customer service so that one of our advisors can check your account and assist you further. Please contact customer service by clicking Help&Contact at the bottom of the PayPal website to see the contact options. They're also available through Twitter direct message or Facebook private message.    I hope this helps. Ayesha ... View more

Hi @brendan31   Thank you for your post and welcome to our Community Help Forum!   I understand that you would like to cancel the dispute. If you close a dispute or a claim it’s important to be aware that the claim can’t be reopened. Closing a dispute tells us that the dispute or claim has been resolved to your satisfaction. Kindly follow the steps mentioned in this link.   I hope this helps. Ayesha ... View more

Hi @Shar73   Welcome to the PayPal community and thank you for your post.   I am sorry to know about what has happened. It seems like the case was in favor of the merchant. If you're not happy with the decision of your case, you can certainly appeal the case by selecting a closed case in the Resolution center within 10 days from the dispute closed date. Our concern team will investigate and get back to you with the outcome.    I hope this helps.  Ayesha ... View more

Hi @Kaleema1962   Thank you for the post.   I am sorry to know that you're unable to withdraw funds due to limitations on the account. In general, once 180 days have been completed, you would receive an email regarding your account status. As you have not received any notification, I would recommend you to reach out to our customer support for more clarification. Please contact customer service by clicking Contact at the bottom of the PayPal website to see the contact options.   I hope this helps. Ayesha. ... View more

Hi @Asbjorn   Welcome to the PayPal community and thank you for your post.   I am sorry to know that your account is limited. Limitations may be placed on your PayPal account, which could restrict you from completing certain actions. Usually, it takes about some days for a limitation to be reviewed and resolved. However, you must be sure to resolve all the limitation steps in the Resolution Center. The best way to get more clarification and resolve this issue is by contacting our customer service so that one of our advisors can check your account and assist you further. Please contact customer service by clicking Help&Contact at the bottom of the PayPal website to see the contact options.   I hope this helps. Ayesha.  ... View more

Hi @vytheasian26   Thank you for the post.    I understand your concern regarding uploading an incorrect document and would like to change it. For this situation, I would suggest you contact us to provide additional details. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.    I hope this helps. Ayesha ... View more

Hi @ChannaBanna     Thank you for your post and welcome to our Community Help Forum!   I am sorry to know that you're unable to send money. Verification increases the security of our payment network for all our customers. It gives us additional evidence of a customer's identity. Here's the link to know more information.    I hope this helps. Ayesha ... View more

Hi, @felisha444   Welcome to the PayPal community and thank you for your post.   I understand that you would like to prepare a shipping label. Please check this article to create and print shipping labels using PayPal.   I hope this helps. Ayesha ... View more

Hi @Achsredhead,   Welcome to the PayPal community and thank you for your post. I understand your concern regarding the pre-order. If you did not receive the item or it's not as described, you may file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. Please check this article to know more information. I hope this helps. Ayesha ... View more

Hi @JusufKaba   Thank you for the post. I understand you are concerned about the payment issue and I am sorry for such inconvenience. Have you checked the resolution center to see if you have received any notification regarding your account status? If not, kindly check and complete the process mentioned in the email. Sometimes, limitations may be placed on your PayPal account, which could restrict you from completing certain actions: such as withdrawing, spending, or receiving money. For any account-related issue, I'd recommend reaching out to our Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    I hope this helps. Ayesha. ... View more

Hi @Junaid17   Welcome to the PayPal community and thank you for your post.   I understand that you have been asked to submit information. It looks like you have to confirm or verify some details on your PayPal account. The best way to get more clarification and resolve this issue is by contacting our customer service so that one of our advisors can check your account and assist you further. Please contact customer service by clicking Contact us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    I hope this helps Ayesha ... View more

Hello, @justin155   Thank you for your post and welcome to our Community Help Forum!   I understand that you would like to cancel the billing agreement. Here's the link to cancel your auto-charge that you're referring to. We would also suggest you contact the merchant to cancel the billing agreement from their end.   I hope this helps. Ayesha ... View more

Hi @quanta1   Thank you for your post and welcome to our Community Help Forum!   I am sorry to know about the payment hold on your account. I know how important it is to have funds at the right time. Whenever you receive the payment via goods/services you’ll have access to your pending payment after a maximum of 21 days, to ensure a safer and secure environment. If you want to avail the funds on your PayPal account, please check this article to know how to have your funds released sooner.     I hope this information is helpful.  Ayesha ... View more

Hi @NatashaDell   Welcome to our Community help forum and thank you for the post.   I am sorry to know about the fund's availability hold. Holding some money for a specified amount of time is a common industry practice that we implement to help ensure a safe and secure environment for both buyers and sellers. By releasing some money after 21 days, we help reduce any potential negative impact on our buyers. Please check this article to have the funds released sooner.    I hope this information is helpful. Ayesha. ... View more

Hi @wiljvee   Thank you for your post and welcome to our Community Help Forum!   I am sorry to know that you're facing issues while adding your card. Not being able to link a card is often due to PayPal's Security System which would restrict you to take action temporarily. If it's the Security System, logging off from everything on your computer, deleting the cookies and temporary internet files, re-starting, and then waiting for a couple of hours before trying again usually helps. If there's a limitation on the account, check the Resolution Center and complete any steps there to have the limitation removed. For account-specific questions, I'd recommend reaching out to our Customer Support by clicking on the Contact option at the bottom of the page on our website.   I hope this helps. Ayesha ... View more

Hi @Rgfishing23   Thank you for your post and welcome to our Community Help Forum!   I am sorry to know about what has happened. If you purchased something and would like a refund because the item is not as described, you can file a dispute in our Resolution Center to start the process of getting your money back. You have 180 days from the transaction date to initiate a dispute. Please check this article to know more information. If you're not happy with the decision of the dispute, you can certainly appeal the case by selecting a closed case in the resolution center within 10 days from the dispute closed date.   I hope this helps.  Ayesha ... View more

Hi @Kireeti_1234   Welcome to the PayPal community and thank you for your post.   I'm sorry to hear about the trouble uploading your document. You should be able to upload the documents through the Resolution center and also try using this link. If you still face the same issues, I'd recommend you reach out to our customer support by clicking here so that our advisors can help you accordingly with this.    I hope this helps. Ayesha   ... View more