PayPal_Ayesha

Hello, @JDomani   Thank you for the post and Welcome to PayPal Community Forum! Apologize for the inconvenience caused. For information to add PayPal with Upwork, please follow below mentioned steps: Go to Settings › Billing Methods Click the Add Method button.  If you're facing any issues or need any help, kindly reach out to the Upwork team so that their concerned team can help you accordingly. Please note, before you proceed your PayPal account should have been  verified  and must be set up with a primary and back-up payment method .   Regards, Ayesha      ... View more

Hello @tien4_mon,   Thank you for the post and Welcome to PayPal Community Forum!  I'm sorry to hear about the trouble you've had recently with your account. Payments can often be blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. In this case, please try the payment again at a later time. If the issue persist, please your Resolution Center to see if there are any notifications to complete or to submit any details.   Regards, Ayesha ... View more

Hello @ITSMEVON,   Thank you for the post and Welcome to PayPal Community Help Forum!   I apologize for the inconvenience caused while requesting PayPal Cash Card. Based on the information that you're have shared, it seems like there's something to update on the account. In this case, I would recommend you to check Resolution Center to see if there are any notifications that needs to be completed. Here's the help center article to request PayPal Cash card and to know more information. If the issue persist, I would recommend you to contact our customer support team through the available contact options on our website.   Regards, Ayesha ... View more

Hello, @toomanyravens   Thank you for contacting PayPal Community Forum!   I am sorry for the trouble that you have had recently. Based on the information that you have shared, it seems like there is some technical glitch on the website. In this case, I would recommend you clear cache and cookies or try using different browser and try again later. If the issue still persist, please reach out to our customer support team through the available contact options on our website so that our advisors can help accordingly.   Regards, Ayesha ... View more

Hello @IQ22, Welcome to the community and thank you for your post! I'm sorry for the trouble you're experiencing with buttons. For further assistance, I'd recommend contacting our concerned team through  Developer Site . I hope the buttons on your page can get sorted out! Regards, Ayesha   ... View more

Hello @Taiwo3,   Welcome to the community forum and thanks for posting!  I am sorry to know that you can no longer use PayPal. It seems like the account is limited. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, please reach out to our customer support team through the available options on our website so that our advisors can help you accordingly.   I hope this helps. Ayesha ... View more

Hello @MaggieMae69,   Thank you for your post and welcome to our Community Help Forum! For information to know about splitting payment, please take a look at this help center article which would be useful.   Regards, Ayesha ... View more

Hello @benjiiis,   Thank you for your post and welcome to our Community Help Forum!   I understand your concern for what has happened. If you're not happy with the decision of the dispute, you can certainly appeal the case by selecting a closed case in the resolution center within 10 days from the dispute closed date. If you need any help or face any issues during the process, please reach out to our customer support team through the available contact options to that our advisors can help you accordingly.   Regards, Ayesha   ... View more

Hello @Miguel023,   Thank you for your post and welcome to our Community Help Forum!   I am sorry to know that you're unable to link a card. Our security program considers a variety of factors at each transaction/activity to keep you safe. Any activity can often be blocked or declined if we detect any unusual or suspicious activity or not safe for your account in the future. In this case, I would recommend you clear cache and cookies or try using a different browser. If you still have difficulties, kindly reach out to our customer support team so that our advisors can help you accordingly.   I hope this helps. Ayesha ... View more

Hello @Lauranttt and @Collins1869,   Thank you for your post and welcome to the PayPal Community Forum!   I am sorry to know that you're unable to link a card. Our security program considers a variety of factors at each transaction/activity to keep you safe. Any activity of adding a card/bank can often be blocked or declined if we detect any unusual or suspicious activity or not safe for your account in the future. In this case, I would recommend  waiting for sometime and then you can clearing cache and cookies or try using a different browser to add a card again. If you still have difficulties adding a card, kindly reach out to our customer support team so that our advisors can help you accordingly.   I hope this helps. Ayesha   ... View more

Hello @6500in6th   Thank you for your post and welcome to the PayPal Community Forum!   I understand that you are worried about the notification that you have received. To verify if the message you received is really from PayPal, log in to your PayPal account securely by typing www.paypal.com into your browser's address bar and going to your Resolution Center. Your Resolution Center will contain information on any account issues we may have contacted you about. If you find the email suspicious, kindly do not click on any links and just forward them to spoof@paypal.com. You can also read more information in this help center article  on how to spot fake emails .   Regard, Ayesha ... View more

Hello @freemax   Thank you for your post and welcome to the PayPal Community Forum!   I am sorry to know about the trouble that you're facing. There might be some technical issue. You can try clearing your cache and cookies and deleting your browser history to see if this resolves your issue. If the issue still persists, you can certainly reach out to our customer support team through the available contact options on our website to know the status of the dispute or any account-related issues.   Regard, Ayesha ... View more

Hello @  Temp20220429R   Thank you for contacting the PayPal Community Forum!   I am sorry to know that you're unable to submit details via the resolution center. This might be due to technical glitch. In this case, I would recommend some trouble shooting such as clearing cache and cookies. If the issue still persist, reach out to our customer support team through the available contact options on our website or can also be reached through  Twitter  direct message or  Facebook  instant message.   Regards, Ayesha   ... View more

Hello @ArjyaD and @Yogesh17,   Thank you for your post and welcome to the Community Forum!   I understand your concern regarding the refund on the account. All refunds will be sent back to the payment method of your original payment. If you've used your credit card to complete the transaction then your refund will go to your credit card. It may take up to 30 days for the refund amount to appear on your card statement. If you've used your bank account then the refund will initially go back to the original funding source (bank). It may take up to 7 business days for the refund amount to appear on your bank account. Here's the link to know more information. If you still do not find the refund on the account, kindly reach out to our customer support team so that our advisors can help you accordingly.   I hope this helps. ​​​​​​​Ayesha. ... View more

Hello @Jordanthomson18,   Welcome to the community forum and thanks for posting! I am sorry to know about the balance not showing up. For information to know more about the PayPal credit balance, I would recommend reaching out to our concerned PayPal Credit team. Please reach out to the number found at the bottom of  this FAQ  in the answer to the last question if you are a UK customer.    I hope this helps! Ayesha ... View more

Hey@Phoenixs1 and Thank you @kernowlass, Welcome to the PayPal community and thank you for contacting!   I am sorry to know about the trouble that you're experiencing. Our security program considers a variety of factors at each transaction/activity to keep you safe. Any activity can often be blocked or declined if we detect any unusual or suspicious activity or not safe for your account in the future. In this case, you can try again later. If the issue persists, kindly reach out to our customer support team through the contact options available on our website so that advisors can help you further.   Regards, Ayesha ... View more

Hello @noxo,   Thank you for your post and welcome to our Community Help Forum!   I am sorry to know about what has happened and apologize for not getting options to contact us. If you're not happy with the decision of the dispute, you can certainly appeal the case by selecting a closed case in the resolution center within 10 days from the dispute closed date. Here's the  link  to appeal. If you need any additional assistance on the process, you can contact support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal. If any user that potentially violates PayPal's Acceptable Use Policy, you can report them and to know more about the mature audience content, please visit this  link , at the bottom of the page.    I hope this helps. Ayesha ... View more

Hello @Tori24,   Thank you for the post and welcome to PayPal Community Forum! Thank you @kernowlass.   I am sorry to know that you're unable to link your Visa card. Our security program considers a variety of factors at each transaction/activity to keep you safe. Any activity of adding card/bank can often be blocked or declined if we detect any unusual or suspicious activity or not safe for your account in the future. In this case, I would recommend you to try again later. If the issue persists, kindly reach out to our customer support team through the contact options available on our website so that advisors can help you further.    I hope this helps. Ayesha   ... View more

Hello @Hankpaladin,   Welcome to the community and thank you for your post!   I understand your concern about the PayPal Credit. Please reach out to the number found at the bottom of  this FAQ  to know more about special financing.   Regards, Ayesha ... View more

Hi @cacagedbird, Welcome to the PayPal community and thank you for your post!   I am sorry to know about the payment hold on your account. I know how important it is to have funds at the right time. Whenever you receive the payment via goods/services you’ll have access to your pending payment after a maximum of 21 days, to ensure a safer and secure environment. If you want to avail the funds on your PayPal account, please check this help center article to know how to have your funds released sooner. Update the order status if the held payment is for a service or intangible item by selecting service or virtual product, you'll get your money after verification. For account-specific questions, I'd recommend reaching out to our Customer Support by clicking on the help and contact option at the bottom of the page on our website. I hope this information is helpful.    Regards, Ayesha   ... View more

Hey @SwissBag,   Welcome to the community forum and thanks for posting!   I am sorry to know about the trouble while adding the funds to your PayPal account. Kindly be informed that you can only add funds from your confirmed bank account. Please make sure that your bank account is added and confirmed to your PayPal account before adding or withdrawing funds. You can refer to this help center article by click on add and confirm a bank account. If you're having issues adding funds from a confirmed bank account, then please contact us through the available contact options on our website so that we can help you accordingly. You can contact your bank to know more information about the error code.    Regards, Ayesha ... View more

Hello @Cosmo41,   Thank you for the post and welcome to the Community Help Forum! Thank for the response @kernowlass.   I am sorry to know that you're facing issues while sending money. Sending money/payments can often be blocked or declined if we detect any unusual or suspicious activity. If you’re sending money to a friend or family member, you can make a personal payment to anyone in the U.S. for free if you use your bank account or your PayPal balance. If you use a debit or credit card, there will be a small charge for your payment (fees).   Best wishes. Ayesha   ... View more

Hey @xXTurner,   Welcome to the community forum and thanks for posting!   I am sorry to know that you're facing issues while login into your PayPal account via home network. Many times the 403 error is temporary, and a simple refresh might do the trick. It is also possible the page with the error might have some glitch on the website. To test out this possibility, you’ll have to clear your browser cache and cookies or try using a different browser to see if it works. For any account related information, you can reach out to our customer support team by clicking on the Contact link at the bottom of every PayPal page to check what your contact options are or via Facebook  or  Twitter   I hope this helps, Ayesha ... View more

Hello @Nicola_coulter1   Thank you for contacting the PayPal Community Forum!   I understand your concern regarding the refund. All refunds will be sent back to the payment method of your original payment. If you've used your card to complete the transaction then your refund will go to the same card. Here's the  help center article  to know more about the refund. Since the card is closed, you can contact the financial institution to let them know you've received a refund to that account, and discuss disbursement options with them. If you still do not receive the refund, kindly reach out to our customer support team so that our advisors can review your account and help you accordingly with the refund.   I hope this helps. ​​​​​​​Ayesha. ... View more

Hey , @Temp20220415Y   Thank you for contacting the PayPal Community Forum.  I understand your concern about the dispute. If you're unable to settle your dispute, you can escalate it to PayPal. By escalating it to PayPal, you’re asking us to investigate it and decide the outcome. Here's for the help center article to know more information, once you escalate, our concern team will help you with what is next to be done. If you have already escalated the issue and still need any help, please reach out to our contact customer service by clicking contact at the bottom of the PayPal website to see the contact options.   I hope this helps, Ayesha   ... View more

Hello @renderking   Thank you for your post and welcome to the Community Forum and thanks for the response @kernowlass.    I understand your check about the refund to the buyer/customer. I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via  Facebook  or  Twitter .   Regards, Ayesha   ... View more

Hello @shinelle1   Welcome to the PayPal community and thank you for your post!   I am sorry to know that you're facing issues while linking your bank account. Unfortunately, in your region, you won't be able to link a local bank account as the PayPal system doesn't support it. However, you can only link a US bank account to withdraw funds. As a funding source, you can certainly add cards such Visa, Amex, MasterCard, Discover to transact. Here's the help center article to link your card.    I hope this helps, Ayesha ... View more

Hello @zisinikos,   Welcome to the community forum and thanks for posting.   I am sorry to know the account limitations. Limitation are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, please reach out to our customer support team through the available options on our website so that our advisors can help you accordingly.   I hope this helps. Ayesha ... View more

Hey @temp20220413a   Thank you for contacting the PayPal Community Forum!  For information to create shipping labels, please take a look at this help center article Here’s how to create a shipping label from your PayPal account: Log in to your PayPal account. Click Activity at the top of the page and find the item you want to ship. Click on the transaction you're looking for and then click Ship. Choose either UPS or USPS as your shipping carrier. Enter and review your shipping information then click Continue. Click Pay and Continue. Click Print label on the "Finish printing your label" page.  If you need any help, please reach out to our customer support team through the available contact options on our website.   Regards, Ayesha   ... View more