How to stop this scam: HONG KONG SOOUYA TECHNOLOGY LIMITED

TwoRoses1
Contributor
Contributor

As a test, I paid $1.49 to locate my phone. Never located.

They want to take a monthly amount. None of their emails work.

How do I block them?

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31 REPLIES 31

Scootermike
Contributor
Contributor

How do I stop Hong Kong soouya from acceing my paypal account

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PayPal_Ayesha
Moderator
Moderator

Hello @Scootermike,

 

Welcome to the community forum and thanks for posting!

 

I understand that you would like to stop someone accessing your account. Have you received notification about unauthorized access to your account? Are there corresponding transactions in your PayPal account? If there are transactions in your PayPal account that you feel were unauthorized, please follow these steps to report the activity and secure your account by changing the security questions and password. Before you report the charge, please check if there are any subscriptions from this merchant and cancel it. If there are no transactions in your PayPal account or if you are unable to login, please contact customer support to report the activity in your bank or card account. A representative can search to find if the transactions were made on another established account or as guest payments, and help you with the next steps. You can contact customer support using the options found by clicking Help & Contact at the bottom of any PayPal page or by reaching out on Facebook or Twitter.

 

Regards,

Ayesha


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TwoRoses1
Contributor
Contributor

This is what they say: To change or cancel your agreement with HONG KONG SOOUYA TECHNOLOGY LIMITED, log in to your PayPal account, go to Profile and select Financial Information. Update your agreement in the Set Automatic Payments section.

 

I've followed these instruction and the ones on this board but I can't find this company anywhere to delete it.

Any ideas on what to do next. Thank you

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PayPal_Bindu
Moderator
Moderator

Hello @TwoRoses1,

 

Thank you for visiting our community help forum!

 

Sorry to hear that you're not able to update the automatic payments. You can find more details about updating the automatic payments here. If you're not able to locate the merchant name, please reach out to our team through the available contact options at the bottom of PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page for additional assistance.

 

Have a great day!

Bindu

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KristaKay
Member
Member

I have tried numerous times to cancel a subscription from Soouya/hong kong soouya/champsy... i signed up for the .99 trial period and attempted to cancel immediately after with no resolve. I am thinking that when i signed in it was as a guest to pay.  I successfully cancelled it on PayPal but it is still showing active on the site itself.  Any way to contact merchant/them for resolve.  

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PayPal_Ayesha
Moderator
Moderator

Hello @KristaKay,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I understand your concern about the subscription and would like to cancel it. Please note that subscription authorizes a merchant to charge you whenever you make a purchase on their website without signing in to your PayPal account. This is something that's set up on the first checkout with the merchant. In order to have this canceled, the only option is to contact your merchant. If you are unable to locate the details of the merchant, you must have received a notification to your email address along with your payment details. With the help of those details, you should be able to contact the merchant or you may directly contact our customer support team through the available contact options on our website so that our advisors can guide you to get details of the merchant.

 

Good Luck,

Ayesha

 


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Danadane24
Member
Member
I have cancelled months ago and they still charged me!
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Akanikki
Contributor
Contributor

I am sick to my stomach, Hong Kong Soouya technology limited has taken money the same day I got it out and I try to go to the website listed and I comes up with an error the phone number listed is [Removed] they said for refund send screen shots is it just me or do they all come up black? I've emailed them at aost identical email as web site "chamspy" to no end. That money the next day was to help my husband who is away. What can I do ? I feel sick about this.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Akanikki 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.

If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.


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Akanikki
Contributor
Contributor
I have not reseived or gotten whatever they sell I can not get a hold of them. And this morning PayPal says it's usual activity for me ? NO ITS NOT !!! I'm not done what do I do now ?
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