How to stop this scam: HONG KONG SOOUYA TECHNOLOGY LIMITED

TwoRoses1
Contributor
Contributor

As a test, I paid $1.49 to locate my phone. Never located.

They want to take a monthly amount. None of their emails work.

How do I block them?

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31 REPLIES 31

Temp20231018
Contributor
Contributor

This is a scam. Please remove and block. I Mark [removed] do not authorize this hong kong soouy to take money from me.

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PayPal_Bindu
Moderator
Moderator

Hello @Temp20231018 

 

Thank you for writing in the PayPal Help Community and welcome!

 

I completely understand your concern about the unauthorized charges in your PayPal account. No worries! PayPal protection policy covers all confirmed unauthorized charges in your account. Firstly, I suggest you check if these charges are a part of a service you signed up for in the past. 

 

Here's the article with the steps to check and cancel the subscriptions in your account :  What is an automatic payment and how do I update or cancel one?
 

Here's the information about how you can report the unauthorized activity in your PayPal account : How do I report an unauthorized transaction or account activity?
 

Once you report the transaction, PayPal will investigate and update you the details via email within 10 days. You can always check the status and details of the case in the resolution center of your PayPal account. 

 

Regards,

Bindu

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