Has anyone had any luck getting a refund from Briquao Co.,Ltd?

[Rjonzy15]

I placed an order in July for some items from Briquao Co.,Ltd that I have yet to receive. I contacted them a few weeks later and they sent me a tracking number that has not been updated since August 15. I have submitted a claim to PayPal and the estimated resolution date just keeps getting pushed back. It’s over $100, and was really counting on PayPal to do something. However I see a lot of other people who are having the same issue.

[kernowlass]

@Rjonzy15 

Another scam China website on Social Media?

If so then as its international and 'many' claims would be received you may have to wait it out in the long queue.

[Undertakersc]

I ordered a sink pop up drain and when it finally arrived it was to large for the drain. I emailed them and was told I received the one I ordered and the supervisor would not do anything about it but customer service issued a token $ 3.00 refund. I thought I was ordering from a company in the US but found out pretty quickly that was not true.

[kernowlass]

@Undertakersc 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

If you have already activated the return shipping option then you may be able to get help with return shipping costs.
That is until November when that option is no longer available.
https://www.paypal.com/us/webapps/mpp/returns
If you have not activated it previously then you won't be able to activate it now unfortunately.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[PhillipW_001]

I too ordered via Social Media. Bought a log splitter.... its about 6" tall and obviously a scam. Its a bloody toy. These clowns have nothing but poor reviews and claims against them for fraud, why does PAYPAL not shut them down, at best its shameful, worst its facilitating crime. 

[kernowlass]

@PhillipW_001 

Strange as it seems paypal have no control over companies located and working in China !! 

[PhillipW_001]

As expected, PayPal have closed my inquiry. Because I haven't returned the item to the seller and that's because they haven't given me an address to send it back to.

PayPal and the fraudulent seller are just as bad as each other.

I'm gonna close my PayPal account and never use them again and use a credit card instead that way Ive got some redress if needed.

Boycott PayPal, I say.

[kernowlass]

@PhillipW_001 

Why didn't you contact customer services for the return address?

Contact them now, tell them you didn't get a return address and they should supply it and maybe re-open the dispute for you to give you time for the return?

[wnygrl585]

Paypal did the same to me with that reply yet when I spoke to them on the phone they told me it was a Chinese company and so is their bank so they have the means but refuse to contact and shut down these accounts.  I also contacted my bank because I dont trust anything Paypal says.  My bank refunded me my money.

The item in ques said made in USA so I thought it wouldnt be issue ordering till I got a tracking coming from Italy (but was tied to China)

There is only one way to stop this, by writing to government telling them any ad on line must be transparent as to origin.  Then you know what your dealing with. 
or DO NOT ORDER ON LINE., unless you know its a legit company.   If deal sounds too good then it usually is a scam.  Don’t be the fish they reel in.

[Burrows56]

Thank you for your reply, I too thought it was an American Company, I thought going through Pay Pal ll would be well.