customer support agent asks for verification code !!

[Boddah1]

i had an issue trying to trnasfer funds to my visa card , so i sent a message through the message center

one day later customer support agent contacted me through the message center then called me asking for my name & email which i was ok sharing

then she asked for verification code sent through SMS to my mobile number

once she asked for the verification code i hung up and then looked up the number with caller id and it turned out to be reported multiple times to be a scam. and here is a screenshot of the number and the reports from the people 
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so is it really possible that customer support agents asks for a verification code ?

im sure it is stated on paypal security center not to share any senstive information including verification codes .

Even customer service rep shouldn't ask for them.

so how come that an official customer support agent contacts through the message center and asks  for the codes?

[PayPal_RachelK]

Hi @Boddah1,

Welcome to the community and thank you for your post!

I do understand your concern with this. It sounds like you were speaking to a genuine customer support agent. 

When you are experiencing issues with your account, before assisting you we sometimes need to confirm it is you (the account owner) on the phone. To do this, we can send a message to your phone, and ask you to repeat the code. We would never ask you to provide any sensitive personal or financial information. 

If you were having issues withdrawing your funds, it would be common practice for us to confirm your identity before resolving your issue. If you are concerned about your account, you can always login and change your password. 

If you have any further questions, you can always contact us again through your PayPal account. This can be done by clicking here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.

I hope this helps!
 

- Rachel