iNo longer have access to the phone number used for 2 factor authentication: cannot login

AtlasDecrypted
New Community Member

I cannot login to the Paypal website with my PC. This is because my phone was stolen a couple days ago and I no longer have access to the telephone number associated with my paypal account and when I select "change number," I receive a prompt saying, "Sorry, Paypal cannot confirm it's you." This is very frustrating as I am receiving emails about my Paypal Mastercard being used and subsequently declined, due to an insufficient Paypal balance. However, if my card is being used, (I only have the mobile version), then someone has access to my account. I also received an email stating that "safari" blah  blah blah is a trusted browser, and I have never owned an Iphone, so this is not me. I need to secure my account and preferably soon. I have no phone to call customer service so hopefully I can get this resolved here. I am also going to shoot a message to customer support on Paypal's facebook page.  Thanks! 

 

Footnote: I am aware of whose Safari Browser it is with access to my account. I guess I forgot to logout when using a friend's phone so I really just need to use that one trusted browser from my account and change the password. And I guess, reorder a new Mastercard with new numbers. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@AtlasDecrypted 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.




Advice is voluntary.
Kudos / Solution appreciated.
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