flight tickets cancellation becuase paypal did not transfer the money to the airline company

[rachelbarak]

I ordered 2 flight tickets at air france, in last march, for flight on september 1 22.total cost 1,700 us $ payment throgh paypal. I got confirmation and receiet. a day before, when I tried to check in , i figure out, the my reservation cancelled. i called air france and hey informed me that they did not get the money from paypal. i ordered new tickes at lufthanze . the total price 4,900 us$ . pay pal informed me qiqkly that they will transfer me 1,700 us $ ' as i paid for the original tickets at air france. whois going to pay me the difference between 1700 to 4,900 $

[PayPal_RachelK]

Hi @rachelbarak,

Welcome to the community and thank you for your post!

I am sorry to hear what has happened. I know this must be concerning.

PayPal process payments instantly. If you received an email confirmation/receipt from PayPal when you made the original transaction, this would mean the merchant received the money. You can provide this as proof to the merchant if needed. 

PayPal are a payment processor, we don't hold your funds. If your funds were debited from your bank/card, it would mean they were sent to the merchant. 

Unfortunately, we cannot prevent a merchant from cancelling your order with them. If they have cancelled your order with them, the funds would have been refunded back to your bank/card.

All I can advise you is to follow up with the merchant regarding this. 

I hope this helps!
 

- Rachel