PayPal Community

PayPal_RachelK · ‎Dec-20-2022

Hi @tjh_ben, Welcome to the PayPal Community and thank you for your post! I do understand your hesitancy when making an online purchase. There is no need to worry. By paying with PayPal you would be covered under our Buyer Protection Policy if you don't receive the item, or the item you receive is not as described. For further details on our Buyer Protection Policy, simply click here. I hope this helps! - Rachel

PayPal_RachelK · ‎Dec-20-2022

Hi @Tatyana1982, Welcome to the PayPal Community and thank you for your post! I am sorry to hear you are having issues adding your bank account. I know this must be frustrating. It sounds like you may be experiencing an issue with our internal security system when trying to add your bank account. I would suggest you clear your cache and cookies, or try again using an alternative browser. Sometimes the system just needs time to reset. If you continue to experience this issue, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal. I hope this helps! - Rachel

PayPal_RachelK · ‎Dec-20-2022

Hi @Ray8888, Welcome to the PayPal Community ad thank you for your post! I am sorry to hear your transaction is still pending. I know this must be concerning. When you attempt to make a payment, the amount can be temporarily charged to your bank/card. This is an authorization charge. If you canceled the transaction, then the merchant should not process the order. Typically, the funds would be released 72 hours from when the order was canceled. As this time frame has passed, I would suggest you contact the merchant to ensure the order has been. Once they have canceled this, it will reflect on in your PayPal Activity page. I hope this helps! - Rachel

PayPal_RachelK · ‎Dec-20-2022

Hi @eegrak, Thank you for your post! I do understand your concern with this. When you attempt to add funds to your PayPal account, all the available banks will show. If your other bank does not show as an option, it would mean it is not eligible to be used to add funds to your PayPal account. This could be due to a number of reasons, for example, the type of bank, or if the bank is unconfirmed. To confirm your bank, simply follow the steps here. Once you have done this, please try adding your funds again. I hope this helps! - Rachel

PayPal_RachelK · ‎Dec-20-2022

Hi @Lauofe, Welcome to the PayPal Community and thank you for your post! I am sorry to hear about your negative experience with your seller. I know this must be concerning. As you paid with Goods and Service, you have 180 days from the date you sent the payment to open a dispute. To open a dispute, simply follow the steps here. Any updates would then be sent to you via email. I hope this helps! - Rachel

PayPal_RachelK · ‎Dec-20-2022

Hi @shark1231, Welcome to the PayPal Community and thank you for your post! I am sorry to hear you have a recurring charge on your PayPal account and do not know what it is for. I know this must be frustrating. When a transaction is processed through your PayPal account, you will be able to view the transaction details on your PayPal Activity page. Simply click on the transactions, and you should be able to see the details. If the transactions are part of a pre-approved payment, you can cancel this by following the steps here. If you don't recognize the transactions, you can follow the steps here to report them. If you have any further concerns please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal. I hope this helps! - Rachel

PayPal_RachelK · ‎Dec-20-2022

Hi @Scouser1968, Welcome to the PayPal Community and thank you for your post! I am sorry to hear you are experiencing an issue when trying to issue your refund. I know this must be frustrating. It sounds like you might be experiencing a technical issue when attempting to issue your refund. I would suggest you clear your cache and cookies, or try again using an alternative browser. Sometimes the system just needs time to reset. If you continue to experience this issue, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal. I hope this helps! - Rachel

PayPal_RachelK · ‎Dec-19-2022

Hi @Langsoft, Welcome to the PayPal Community and thank you for your post! I do understand your concern with this. PayPal is country-specific. This means an account can only be created and used in the country you live in. If you do not live in the US, then you cannot open a US account I'm afraid. If you do move to the US in the future, you will then have the option to open a business account there. If you have any further concerns please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal. Thank you for your understanding! - Rachel

PayPal_RachelK · ‎Dec-19-2022

Hi @Chubbybrownn1, Welcome to the PayPal Community and thank you for your post! I am sorry to hear you are experiencing issues completing your purchase. I know this must be frustrating. Based on what you have explained, it sounds like you may be having issues with our internal security system when trying to send a payment. I would suggest you clear your cache and cookies, or try again using an alternative browser. Sometimes the system just needs time to reset. If you continue to experience this issue, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal. I hope this helps! - Rachel

PayPal_RachelK · ‎Dec-19-2022

Hi @ody2, Welcome to the PayPal Community! I am sorry to hear your account has been limited. I know this must be frustrating. To check the status of your account, please visit the Resolution Center. If the Resolution Center shows you can no longer use PayPal, this would mean your account has been permanently limited. Please be assured that we do not take the decision to permanently limit an account lightly. Typically, this would be the final decision. You would need to use an alternative payment provider going forward to process online transactions. If you sent a Goods and Service payment and you did not receive the item/service, you may have the option to open a dispute. Simply follow the steps here. Any updates would then be sent via email. If you have any further concerns please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal. I hope this helps! - Rachel

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