Refunds

[jjordan77]

Hey guys, I would really appreciate somebody’s help. Recently my account has been hacked and somebody had made 5 different transactions of the same amount. I called PayPal and had a little trouble with my account because it is linked to my old phone number which I can’t remember, but eventually everything seemed to be sorted out. I received 3 out of the 5 refunds the day I called but I’m still missing the 2 and it has almost been 2 weeks. I called again and have been going around and around in circles because of the trouble with my phone number and now I can’t log into my account. Thank you in advance for any helpful replies, I just want to get everything sorted so I can stop worrying about it. Thanks.

[PayPal_Meghan]

Hello @jjordan77, 

Thanks for visiting the Community! 

I understand you're having trouble logging in and you haven't received your last two refunds. I'm very sorry to hear about this. For assistance logging in and a status update, it's best to contact our Customer Support. You can contact Customer Support on Twitter by sending DM to @AskPayPal or a PM on Facebook by going to facebook.com/PayPal. Support may also be reached by clicking 'Contact' at the bottom of any PayPal webpage. 

I hope this is resolved soon! 

- Meghan