Cannot see the escalate option after 7days after opening a dispute

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Hi, i have seen that equal questions have been asked before, but no answers were provided.


I have opened a dispute on 30 December (which is 7 days ago). It said i would be able to escalate it from today at an earlier time.


I just wanted to do that but the escalate option is not at the bottom of the page where it usually would be.


All i see at the bottom of the page is:


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This case will be auto-closed if it isn't resolved by 20 January 2023 at 10:50:03 GMT


What should i do? Ps. the seller did not answer at all, item was not shipped.



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Esteemed Advisor
Esteemed Advisor



Wait till the escalate option shows, normally its the 'time' of day 7 days ago that  you opened the dispute.

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Not in my case. It’s been more than 7 days. This is annoying and unnecessary.
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Hello @BigWazza


Welcome to the PayPal Community! I'm sorry to hear you've run into some difficulty with a recent dispute. If you do not see the option to escalate your dispute to a claim, please reach out to one of our Customer Support teams to have your dispute escalated. 


My apologies for any confusion or inconvenience this has caused, 


 - Jon K

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