I opened a dispute as the goods I received were faulty & the company in China say they cannot refund me unless I close the dispute. Is this correct? I’m worried if I close the dispute, the company won’t refund me as promised. It’s only by opening it in the first place that they have responded to be and been vaguely helpful!
If you had to close a case to get a refund then it would be pointless opening one. NEVER close a dispute / claim until you have a refund. If the seller issued a refund then that would close the dispute automatically. If he doesn't escalate to a claim. Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
Advice is voluntary. Kudos / Solution appreciated.
Thank you so much for taking the time to reply, I really appreciate you confirming this. I suspected they were trying to scam me (again!) so am grateful I checked!
