Buyer making false claims

[kylemacc]

I have a business account that I just made and my very first customer is claiming what I sent wasn't as described, even though it literally was and in detail. Now I'm negative in my business account. What do I do? I sent a claim to PayPal but I want to make sure this fraud buyer doesn't get what I sent him for free. I am awestruck.

[sharpiemarker · Accepted solution]

@kylemacc 

Sellers are generally not covered for significantly not described claims/chargebacks. Only item not received or unauthorized activity. Plus it’s you said they said to PayPal...who to really believe? Except, if buyer clearly admits in the case it’s buyers remorse (don’t like, don’t fit, changed mind) or warranty issue after they done used the item for a while.

You best best is to ask buyer to return for a refund (so that buyer don’t get to keep item and money). That’s what PayPal will ask buyer to do if the case is escalated for PayPal to decide and they rule for the buyer. Buyer has to pay return costs upfront though and they can apply for reimbursement from PayPal.

If you get back a brick or buyer used fake tracking number, report the buyer for ‘buyer abuse”.

This is the extent of seller protection on PayPal. Buyer protection also has it’s limitations, too.

PayPal never claim there is 100% guarantees in the protection programs.