My payment is still on hold.

[denis_kotherja]

My payment is on hold.

Paypal notified that I can get the money within 1 day.

But the money is still on hold.

How can I solve this problem?

[kernowlass]

@denis_kotherja 

Normally funds are released when tracking shows delivery of the item + 1 day.

[denis_kotherja]

I didn't understand what means.

Please explain in detail.

Thanks.

[kernowlass]

@denis_kotherja 

I can only give you the answer, not my problem if you don't understand it, sorry no time to explain further.

[sharpiemarker · Accepted solution]

@denis_kotherja 

Means within one day of the delivery of goods to customer via shipment tracking number.

If your transaction is not a sale, you must mark the transaction as Order Processed by clicking "Add Tracking Info" on the transaction and ask sender to "Confirm Receipt". If you do not understand this then you must wait up to 21 days for PayPal to release the money. Because I do not know if this feature is available in your country.

https://www.paypal.com/al/smarthelp/article/as-a-new-seller,-can-i-access-my-funds-earlier-faq2886

[RhysMason]

I'm still waiting on funds being released from hold even though I've provided tracking info on the system, the customer has confirmed receipt of goods and are happy, I have a copy of this confirmation, I've set up online chat with Paypal today which I started at 1:15, 3 hours later still waiting on a response, even though they said it would be an hour..

So frustrating, any suggestions helpful at this stage.

thanks