Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Tyler1998]

The authentication wants to send a text to a mobile number I don't have anymore. How can I change it to a new for of verification?

[kernowlass]

@Tyler1998 

https://www.paypal.com/uk/smarthelp/article/how-do-i-add%2C-edit-or-remove-a-phone-number-on-my-payp...

[Ryan1485]

I have recently changed phone numbers and can't get the verification text PayPal wants to send me to log in and now I can't get access to my account..... Please help!

[kernowlass]

@Ryan1485 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Paddy-0_2]

As the title says - I got a new phone & now I'm locked out of PayPal because accessing my account, in any way, requires a text or call to a number I no longer own. I've even tried resetting my password using my credit card details & I'm still locked out.

Please advise

[kernowlass]

@Paddy-0_2 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Jmichael22]

I have been trying to contact customer service but I was cut off and I can’t seem to contact agents in the chat. I wanted to ask if they can send me the 4 digit code to activate my account, I have already put sufficient funds in my bank account. But I’m not able to contact PayPal agents to tell them.

[Canguv]

I changed my phone number. That's why i can't authenticate and access my account even though i know my username and password.

I called PayPal Portugal as a guest user and updated my phone number in the system. I tried to authenticate my account with my new phone number but couldn't receive a security code. They told me to wait 72 hours for the changes to take effect.

But when i tried to access my account next day i receive the message "Sorry we couldn't confirm it's you" and no other option.

Anyone experience a similar issue?

[KojaGamer]

Hi! A few months ago I changed my phone number that I use and because I doesn't use Paypal very often I have forgot to update the phone number in my Paypal Account. Now I don't have access to my old phone number something that makes me incompetent to login into my Paypal account for the reason that I can't receive the 2 way authentication code. Also i can't contact to support due to Coronavirus. Can I somehow being able to update my phone number in my other account and login normaly?  (I have made this account recently to contact with support. Also sorry for spelling mistakes, English language isn't my native)

[Dodobirdhjhljhl]

I managed to solve it:

-Create another account (new one)

-Contact Paypal and say you can't login for the other account.

-Write the email of the account you cant log in to and the new phone number.

-Wait for them to change it.

DONE

You are welcome lads!

I am here for the applause!