Login message - "We're having trouble making sure it's you"

[Ivan791]

I am having trouble logging in on PayPal. I haven't used paypal for 4 years and when I try to log in I get "We're having trouble making sure it's you" error. I successfully changed password with mobile app, I scanned my ID card and passed face recognition but after that same error appears. How can I overcome this issue?I try PayPal on Twitter without response. Also I try to contact AskPayPal on Twitter but is not possible to sent direct messages.

Is there any way to contact PayPal support without phone call for people that live outside US?

[sarris]

I face the same difficulties, after a long period of absense. I do not know what to do, since no way exists to get in touch with this plattform!

[Decorns]

I am having difficulties to login my PayPal business account. After login it says "We're having trouble making sure it's you" I have changed my password 3 times yet I cannot login.

[aleksandar992]

I have this problem too, can someone answer how to fix this? I have money in, and ofc all of us!

[PayPal_Shradha]

Hello Everyone!

Thanks for visiting PayPal's Community Forum. 

We are sorry to hear that you are unable to login to your account. I know how frustrating that must be. Request you to kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this helps you in resolving your issue!

Warm Regards,

Shradha

[YoungSparrow]

Hello, I can't actually reach out to the customer support team until I'm logged-in. Please, what alternative option do I have?

[PayPal_Shradha]

Hello @YoungSparrow,

Thanks for posting your concern again in PayPal's Community Forum. 

We are sorry to hear that you are unable to login to your account and you are not able to contact customer support. Kindly reach out to our customer support team during business hours by clicking the Contact option at the bottom of PayPal page and o reach us via phone and kindly select "Call us as Guest". By selecting this option you will not require to login to your PayPal account.

Hope this helps you in resolving your issue!

Warm Regards,

Shradha

[YoungSparrow]

Hi, Thanks for your swift reply. The link you provided takes me to a contact page and after clicking it, i get back to the same page. What should i do?