How to access account without password and phone number?

aar1988
New Community Member
My wife lost her old phone (and number) temporarily in a transit country and also forgot the password. How can she access it without calling PayPal? They will charge her account soon.
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@aar1988 

 

Needs to call, she can use the guest option.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

 

However as paypal is country specific its best not to use it if you are in another country or you may hit issues.


Advice is voluntary.
Kudos / Solution appreciated.
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Happyboy786
Contributor
Contributor
Please tells me about my account without verification phone number because my phone is lost, how can login without phone number and OTP email.
Thank you
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PayPal_Shradha
Moderator
Moderator

Hello @Happyboy786,

 

Thanks for posting your concern again in PayPal's Community Forum. 

We are sorry to hear that you are unable to login to your account. Kindly reach out to our customer support team during business hours by clicking the Contact option at the bottom of PayPal page and do reach us via phone and kindly select "Call us as Guest". By selecting this option you will not require to login to your PayPal account. Our customer support team will help you log in to your PayPal account.

Hope this helps you in resolving your issue!

Warm Regards,
Shradha

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