Login Issues

SirDexter
Contributor
Contributor

Greetings to the entire community, (Login Issues)


Unfortunately, my phone was stolen about a month ago, and I haven't been able to retrieve it. Consequently, I had to change my SIM card. The frustrating part is PayPal's strict rules, which prevent me from updating my phone number.


We cannot reach out to customer support, and unfortunately, we haven't received any response when calling them. Currently, all of my upper and lower teeth have been extracted because I'm undergoing implant treatment. Even if I wanted to, I can't make phone calls for a while.


Unfortunately, I need the money in my account. I kindly request if someone could contact me via email to resolve this frustrating issue. If there are any authorized individuals in the community, I truly request your assistance as I'm not in a good situation.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@SirDexter 

 

Calling them is pretty much the only way to regain access.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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SirDexter
Contributor
Contributor

@kernowlass 

 

I actually think what I wrote above. I don't have the opportunity to call and talk right now. I'm getting dental implants for my upper and lower jaw. It's 2024, and it seems like only PayPal has this situation, really sad, there's nothing else to be done. 

 
 
 
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kernowlass
Esteemed Advisor
Esteemed Advisor

@SirDexter 

 

Yes I read that, sadly it doesn't change my advice (or I wouldn't have posted it), you either call or you don't bother about logging in.

You can keep trying 'messages' but they would probably need to talk to you to resolve things.

 


Advice is voluntary.
Kudos / Solution appreciated.
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