Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Syaz99]

Hi, PayPal PSD2 ask to send confirmation my old number to complete login process. But I don't have the number anymore. Is there a way to change my phone number ? Thank you very much.

[kernowlass]

@Syaz99 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Hosnihh]

I having issue to logging to the account as its asking for the mobile verification SMS and the I do not use the mobile no any more, Any suggestions please help

[Mr_Ayoub]

Not Only You , i'm waiting 2 days now

[kernowlass]

@Hosnihh 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[ruslik91]

Hello, i cant use my old phone number to recieve the code for authentication.

[kernowlass]

@ruslik91 

https://www.paypal.com/bg/smarthelp/article/how-do-i-add%2C-edit-or-remove-a-phone-number-faq947?app...

[g_aggelos]

How can i click "Setting" when i am not loggin?

[PayPal_Ayesha]

Hello @ruslik91 and ,

Welcome to the PayPal community and thank you for your post. @kernowlass, Thank you for the response.

I am sorry for the trouble that you're experiencing with your account. Unfortunately, it is not currently possible to log in to your PayPal account without a registered mobile phone number attached to your account. The best way to resolve this issue is by contacting our customer service so that one of our advisors can assist you further. Please contact customer service by contact at the bottom of the PayPal website to see the contact options.

I hope this helps.

​​​​​​​Ayesha

[g_aggelos]

Hello, i cant use my old phone number to recieve the code for authentication.

I read somewere: "Click settings and change the phone number".

But if ia cant login, how can i click settings?