Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[PayPal_Ayesha]

Hello @Auds122 and @Trakhead_Iggy,

Welcome to the PayPal community and thank you for your post!

 I am sorry to know that you're unable to access your PayPal account. Unfortunately, it is not currently possible to log in to your PayPal account without a mobile phone number attached to your account. The best way to resolve this issue is by contacting our customer service so that one of our advisors can assist you further. Please contact customer service by clicking contact at the bottom of the PayPal website to see the contact options.

Regards,
Ayesha

[1954_Z]

Have the same problem my friend

[MaxSytnyk]

Dear community, please help. I’m Ukrainian, I lived in Finland about 7 years ago and created PayPal account there. Registered on my current email + my old disabled Finnish phone number. I didn’t use PayPal since those days. Now I live in Ukraine and want to create Ukrainian account (with my current email which is for my Finnish account). I can’t log in because Finnish number doesn’t work. How can I delete my old Finnish account? And register new Ukrainian with my email and new phone number. Thank you

[PayPal_Ayesha]

Hello @MaxSytnyk,

Thank you for your post and welcome to the Community Forum! I understand your concern about creating a new PayPal account in Ukraine with the same email address. In this case, I would recommend you to contact our customer support team through the available contact options on our website so that our advisors can help you accordingly.

Regards,

Ayesha

[macdel005]

Log in issues due to change of no.

[mikonalazs]

i dont have last cell number. i cant log in.

[mikonalazs]

hello!!!!!!!!!!!!!!!!!!

[Nov13th]

I cant login my  paypal account right now, i registered the account in new zealand in 2010, and i`ve been China for 5 years, i dont use the number i registered anymore. I cant contact with the  chinese call center and i also can not call the newzeland call center atm. anyone can help?

[kernowlass]

@Nov13th 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

[saschasuper2]

how to contact paypal support?