Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[JEH01102304]

I've recently changed my phone number when I got a new phone, and when I try to login to PayPal it's asking to send me a message through WhatsApp, a text or call for security, but to my old number. There are no other options. How to I get access to my account so I can change the mobile number?

[kernowlass]

@JEH01102304 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Ross4790]

Hi when I try log in pay pal it comes up with texting old mobile number for security , how can I change this please ? Thankyou

[kernowlass]

@Ross4790 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

https://www.paypal.com/uk/smarthelp/article/FAQ4469

[Seph6]

I changed my mobile number and both paypal browser and app logged me out immediately and i could not turn off the 2-step verification mode. It was confirmed that i've changed my number, but the 2-step verification is still using my old number that does not exist anymore. Can anyone help?

I tried reading the FAQs but i can't even turn off the 2-step verification on settings since they have already logged me out immediately and automatically after I changed to a new number. If i have already changed, why did they still use my old non existent number as the verification process? 😭

[Renataserenity]

I need to change my old mobile phone but when I try to login is asking for permission to send message or call to my old phone and is not giving me access so I can change it!

[kernowlass]

@Renataserenity 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Butterfly1981]

And it says “other way to login “ and if you click on that one it says text me back 🤬😠

[Rimzix]

Lost my mobile how to access paypal account as I can't receive authentication code?

[kernowlass]

@Rimzix 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.