Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Olivet3]

I need help, I have a pay pal account but my old phone number is on that account, so upon attempting to log in it sends me a verification code to my phone which I no longer have. Please help

[kernowlass]

@Olivet3 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[idawood]

I have a new phone number but my PayPal account has my previous mobile number that PayPal system uses to send the code but this number does not exist anymore. How do I change my old number with the new number?

[kernowlass]

@idawood 

https://www.paypal.com/qa/smarthelp/article/how-do-i-add%2C-edit-or-remove-a-phone-number-faq947?app...

However if you can't log in then........

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature. 

[Wappa56]

Ye their seems to be a big deal about this

[Johntribes1]

Johntribes1

[danniesc]

I have a new phone number but my PayPal account has my previous mobile number that PayPal system uses to send the code but this number does not exist anymore. How do I change my old number with the new number?

[JoannaWilgocka]

We use a paypal account at work. We have added several users and several email addresses, but when there is authorization (PSD2) then sms can be ordered only to the phone number of one person. When this person is on vacation we have no way to make payments. How to deal with this?

[Sabstu92]

Stopped using my old number and got a new one and now i cant log in to my paypal account.
Seems there is no solution...

[shohag99]

I have paypal Account. This account two step verification on.Unfortunately my phone lost now i can't log in my account.when i log in my account then see send code this phn number?