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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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Thankyouthankyouthankyouuuuuuu! It worked. You proved more effective than any of them PayPal community advisors / administrators. Stay cool 🙂
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How did this method work for you guys?
It keeps asking for one-time code being sent phone number and I have to hit "continue". I tried pasting your link and going there but then I just get the error message:
"Something went wrong on our end
We're sorry, we're having some trouble completing your request right now. Please try again shortly."
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Thanks for trying, but still not working. Instead of getting error now, I just get redirected to log in again and when I input my information, the next page is just the phone text verification page again.
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Yes, looks like paypal read thos thread and patched their unsafe site lol. Only way to solve this issue now is to call paypal, what a bunch of muppets ey. ou would think you could use a link to reset your damn number but no, paypal got to make things hard.
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