Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Corey_Mathers]

Having the same problem. One thing cancels the other out. It doesn't make any sense.

Did you get it sorted out?

[Jan215]

I have got the exact same problem. If you can please help me, I would be very grateful. I feel stuck with it all and don't know what else to do. If you have found an answer to this situation, please let me know. Thanks

[TarasStu]

Hello! 
Pls, help me log in without SMS because now I'm not in my origin country and my SIM card doesn't work at all! I can't ask "Help Center" because I must be logged in at first, but how???

[Claire19731]

I can't login to my PayPal account as its asking for a verification code to an old mobile number that I no longer have. Ive tried all the suggestions and nothing works, also find it very frustrating that theres no customer service contact number thats easy to find.. Please help im pulling my hair out!!!!!

[brittking0127]

i need help too same problem

[Lynnmclaughlin]

I can't access my account due to my number changed I have tried to call. I am at the end of my tether trying to get through to anyone

[Adambuckley24]

I changed my phone number and never changed it on the app now it wants to send me a message to verify it’s me how can I change my number on the app ?

[AimeeMarieGray]

So with the new PSD2 two-step verification, I'm required to provide extra security through a call or text from PayPal. However, these numbers are my UK house/mobile numbers, but I'm currently abroad. When I get my family to sit by the phone and try to reset it, the numbers don't work and no call or text comes! Anyone else having a problem with this? I don't know what to do.

I've tried to contact PayPal but their phone number won't deal with 'account issues' over the phone; meanwhile, their customer support is only accessible through the log-in, but I can't log-in. It's a Catch-22 situation which I'm surprised PayPal didn't anticipate. Frustratingly, I can't even file a complaint or give feedback about the situation to PayPal without logging in. Any thoughts? 

Thanks!

Aimee

[Beastnut]

Hi there,

I'm having the same phone issues, although I am at home but there is no phone calls coming from PayPal to my house number to verify my account access. So when your phone is down, with no access to the app or mobile number to call /txt, I have no way of gains to my account???

Very frustrated, as I need to make payments 

[brittking0127]

i need same help