Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[lostinmidwest]

I don't have a mobile, have no plans to get one either. If it now means I can't use PayPal, so be it. Don't know when this policy requiring a mobile was introduced - a week ago it wasn't necessary, but it seems discriminatory to me: forcing me to make an unwanted purchase.

Adieu PayPal.

[MikeDF]

 Thank you for this - but how can I access my account that I have had for YEARS now?

Love it when technology HAS to be used.............NOT!

Bye for now

Mike

[MikeDF]

Yet again it seems that Paypal don't really seem to care about people who don't, won't or cannot use a mobile phone - for whatever reason they may have.  Another strike for people trying to make life difficult these days. Disgusting and totally wrong - like a lot of stuff these days......

If there's a problem with my account, I guess it doesn't matter and I won't have to sort it out. I think I will just shut down the items I have using paypal buttons and give up.......

THANK you Paypal.

[consul57]

it does not say that when i called them and also the paypal website says you can have a land line.

so they don't know it seems either!

[Romeo85]

Hi, I have a mobile number but it is not a Portuguese number anymore. Now I’m in my home country Angola. When I try to login I can’t access because the sms validation goes to another number. Please advise.

[Linarroyo]

Ia Paypal willing to but me a cell phone?

[bgdode3]

hi, I want to change my mobile phone number, the one you text me on it is not my number.

thank you in advance.

regards

bgdode3

[DB321]

Search Engine: "paypal alternative"

[fromthemomma]

I'm a senior on social security, I can't afford a cell phone, smart or otherwise.  Why would you discriminate against people who don't have the money to have a cell phone?  There are other ways you can verify people.  I owe you money and have tried logging into pay you, guess if Paypal doesn't like seniors or poor people you'll get your payment snail mail when you send me the bill.  Of course I don't get paper bills so I guess I'm just **bleep** and will get my credit jacked up because you're discriminating against people without cell phones.  Good job!

[Nocellphone]

After 11 years of paying off monthly what ever was owed the mastercard , online , every month since ebay made it required ..I was refused access yesterday to the payment site unless I gave them a cell phone number ..Took me two hours on my land line today to finally get an answer that I must have a cell phone now to access the payment site . I then called mastercard ..made a final payment  on the land line and then cancelled the Pay Pal mastercard ..... ebay says ( I spoke to them about cancelling ebay too because of this  ) that there are other ways to pay them which if I feel like it , I will look into .