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Phone number changed - can't log in

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jimiL
Contributor

@Terpee

Try Stripe they at least offer the the option to apply to have the SMS requirement removed from your login. As a bonus their rates are better.

Phone number changed - can't log in

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AZ109
Contributor

Before you try that, have a read of the latest update to the user agreement (effective end of April).

 

It's so vague as to be incomprehensible but I bet it'll be another attempt to twist everyone's arms until they buy a mobile to be able to use their account.

 

If it is I've already done first drafts asking for guidance from the UK HMRC and FCA. 

Phone number changed - can't log in

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HelpMePleeeez
Contributor
This is not acceptable. I have funds in my account that ARE MINE, and now I can't even contact customer service without giving a cell phone number??? Am I going to have to sue?

Phone number changed - can't log in

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AZ109
Contributor

No, it's not acceptable.  The FCA should revoke PP's licences if they can't provide a service to ALL consumers.

Phone number changed - can't log in

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BYeaz
Contributor

Yes - FTC (USA) should do something about this. They have made PP change user agreement over phone issue in past - this is worse. I also wonder what will happen to my balance when I cancel. I will cancel when my last 2 transactions clear. Of course I will have to guess when that happens as I cannot monitor/check MY OWN ACCOUNT. I got someone on the phone today who said I should be seeing an option on that pesky "add a mobile" screen to be called on my home (landline) phone. It isn't there! How can they be so **bleep** up? I will be able to cancel via phone IF I can get through and IF that info from phone rep is correct - his imagined button was not. I tried the bit below with the privacy business - didn't work, screens seem to be different.

Phone number changed - can't log in

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Temp20210430
Member

And that's me done with paypal. You want to have my phone number so you can market to me, which is a little ironic, as you've now lost me as a customer for your core business. Somebody actually came up with this idea? And it was approved? Morons. 

Phone number changed - can't log in

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shalani1
Contributor
my mobile number is not work now.but i want to log my pay pal.verification code sent my old phone number.it is stolen.please clear this problem.

Phone number changed - can't log in

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Ron1911
Contributor

The solution is unexceptable. There is no reason for you to have my mobile phone number. I guess this means if I delete it from my account profile, I won't be able to sign in again. Too bad. Paypal was such a great company.  

Phone number changed - can't log in

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Acquisitions
Contributor

I've been using PayPal for work purchases for over 10 years. There is no mobile phone associated with my work. For more than 10 years I have had zero problems. Today I can't even log in to my account, and I can't contact anyone at PayPal because I have to log in to do so.

Is it possible there's a problem with this scenario?

Phone number changed - can't log in

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Jambo78
Member

Hi, I’m in Australia. As of yesterday, I can’t access my account. Mobile phone number required. I have an old flip phone for emegencies only. So, I enter the number and it says it’s an invalid phone  number. It’s the only mobile I have. Now what do I do to access my account? Been with paypal for 15 years. This is crazy as.

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