Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[seig]

Hi, same here. There is a very simple solution: don't use Paypal. I'm slowly phasing it out.

You want to securely transfer money to a person? Use Interac e-transfer. Doesn't cost a dime (unlike their 3%) and you only need the e-mail address of the recipient. No mobile necessary. Normal shopping? Credit cards work, no 3% either.

[MPetrarca]

I have had this PayPal account for about 19 years, now you want a mobile number.  I just want my money that PayPal has, and PayPal can close the account. I have been on hold for 4 hours waiting to talk to someone and during that time I have changed the payment options on websites to anything but PayPal.

[Nikki145]

Hello, I can't verify my account because I had a different phone number before and I can only send the verification code to the old number. I can't change the number on my account because I have to verify it first.

[kernowlass]

@Nikki145 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Sometimes changing the password a few times works as well.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Marijkej]

I have the same problem and the app is not letting me in either without the 2 factor authentication...
On the phone they just bluntly shut the line and on facebook there's a robot saying @"I don't understand" 

I can't believe I can't reach them in any way! I can't email them or chat cause then I would have to be logged in...

Help!!!

[Keithhpgsn1991]

i'M HAVING THE SAME ISSUE - IT'S RIDICULOUS THAT THEY CANNOT BE CONTACTED !!

[Nikki145]

i finally was able to change my phone number through the app!

[Keithhpgsn1991]

how did you do it

[Veterano]

I cannot login to my account because Paypal needs to send me an authentification text, the phone number is incorrect but I cannot change it until I am logged in - Catch22

[kernowlass]

@Veterano 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal at the moment are...

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.