PayPal CATCH 22: Victimized by the software or How to prove to PayPal that I am who I am

[cheatedbyLeadsL]

Dear Community Please Help Me,

Here are the complete details how I got into trouble in their sequential order:

Several years back, when still there were no office in EU, I registered an account with two email addresses: a non gmail one for receiving payments plus a gmail one for information, logging in, security and recovery purposes following their guidelines, recommendations and requirements.

A few years later, they established an EU-based office in Luxembourg and I, as per their instructions, changed my email addresses in the following manner: I deleted my gmail address, I registered a new gmail address and made it to be my primary email address  -  this is my current primary address which has been working just fine  -  Contrary to what they have advised me they themselves started using it  for all purposes including receiving the payment notifications - everything was fine until one day I reached the payment minimum and requested payment from a certain site  -  I was surprised to receive the payment notification  -  I have been clicking links for almost 5 years to get $10 - I thought that the guy has cheated me - I reported this case to PayPal support but they did not answer me.

Anyhow, couple of years later I had to receive a $5 payment from a guy from whom I have already received one $5 payment - but the notification came to the gmail address - and the second time I received it in my non-gmail account  -  the one which used to be primary at the time of registering my account  -  again PayPal support did nothing.

And now this is happening again for the third consecutive time only the amount of money is $100.

To cut it short: To my knowledge the PayPal software recognizes all 3 my email addresses - the problem is that the non-gmail address is linked to the old gmail address which I deleted so as to register ny current primary address.

Every time I try to log in via the non-gmail address it returns that it has sent a code to the old gmail which is non-existent.

The problem is that I have a phone number linked to my current primary gmail address  -  and whenever I want to log in it it sends a code to it and everything works fine.

But when I try to log in via the non-gmail address the software automatically sends a code to the old, already deleted gmail account.

The cherry to top this all absurd is the fact that the guys from the PayPal support refuse to understand all this and come up with an adequate way and approach to remedy the situation????

Does anybody know some trick to go about all this?

Thank you very much.

[PayPal_JonK · Accepted solution]

Hello @cheatedbyLeadsL, 

Welcome to the PayPal Community Forum! I'm sorry to hear there's been some confusion regarding some recent login and payment attempts on your account. You can only login with email addresses currently active on your PayPal account, and receive payments with email addresses that are currently active and confirmed on your account. If you have removed an email address from your account, you can no longer receive payments or login to your PayPal account with that email address. 

You can have up to 8 email addresses active and confirmed on your account at a time.

If a transaction was sent to an email address no longer active on your account, I would recommend the sender look to see if the option to cancel that transaction is available on their end and send it to the active and confirmed email address already on your PayPal account. 

Good luck and best wishes!

 - Jon K

[cheatedbyLeadsL]

PayPal_JonK  -  Thank you very much, Unfortunately the sender states that that this option is not available on his side. The thing here is that, true, I made a mistake giving the sender the previous email address - and when sometimes receive an email in my email account and I try to reply  -  if there is something wrong the software right away returns that it could not deliver my reply - something that the PayPal software not only did not do but to the contrary  -  it delivered the payment notification to my email address which they later recognized as my but did not care to let me log in since there is no other way to complete the transaction  -  had it been a payment from Stripe or Bank  - OK but it is a transaction within PayPal's own database  -  a transaction between two PayPal accounts within PayPal software  -  who else then if not PayPal itself can resolve the problem but they prefer to rob, cheat, lie and steal from their own customers????

[PayPal_JonK]

Welcome back @cheatedbyLeadsL, 

I can certainly understand how this has been quite frustrating. I'm sorry to hear your sender does not have the ability to cancel that payment. Whichever email address you received the payment notification to, that's normally the email address that needs to be added and confirmed to your PayPal account to receive the payment. If you're unable to add that email address to your account, you may want to have your sender open a dispute on the transaction. They'll want to escalate it to a claim right away in this instance. Then once they have a refund, they can resend the transaction. 

You may also want to reach back out to our Customer Support teams through one of the options listed here for assistance: How do I contact PayPal customer service?
 

Best wishes on this and future transactions, 

 - Jon K

[cheatedbyLeadsL]

Thank you very much for your advice:

I requested my Personal Data from both PayPal and Twitter - where my communication with the payment sender took place:

Turns out that PayPal deliberately has been lying to me and even much worse : PayPal has been literally DISCRIMINATING me:

As evidenced by this document issued by PayPal itself, PayPal was totally aware that it is sending the payment notification to the wrong address  -  and what is even more disturbing PayPal itself states that my email address- which is my current primary - is UNVERIFIED   knowing that it is unverified, instead of verifying it, they send the payment notification to the wrong email address - so that it would not reach the recipient's account  and to top it all they state at the top of the document that the transaction is COMPLETED????

I am shocked  -  and when I try to VERIFY myself suggesting things that they can easily do by merely pushing a couple of buttons and doing a couple of clicks  -  they refuse me and accuse me of having another account: this I call lying to me, cheating me, stealing from me and in essence DISCRIMINATING me.

To you, it may sound like big words, but have a look at the data in the document that PayPal itself has issued: these are their claims  - not mine: