Requiring My Action
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
This week i opened a claim because i bought some items for my car and these items never arrived now they contacted the seller and he provided the tracking number and the paypal administrators sent me an email saying
Status
The seller has responded to our request for tracking information. We haven’t confirmed the tracking information yet but wanted to share it with you.
What happens next
Please review the information and let us know how you would like to proceed.
If you've resolved this problem, you can cancel this claim anytime.
If you received the item but it's different than you expected, you can change your reason for this claim
Now everytime i log on to paypal it says that the claim requires my action but when i go on to respond there is nothing availible that i can do such as leaving a comment etc.
Please helkp me out as this is my first time opening a claim through paypal and i don't want to lose my money
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi
i have had this
before this is a technical error that i had reported to paypal over and over again.
you will never ever get this to work as i never did.
i suggest you send all info thay need by email to them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi
i have had this
before this is a technical error that i had reported to paypal over and over again.
you will never ever get this to work as i never did.
i suggest you send all info thay need by email to them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey there,
You don't need do to anything. If you wish you can cancel the case, however if you haven’t received the items you can just leave the case the way it is and it will automatically go forward for review after 3 days.
Once this happens we will then review the tracking ourselves and make a decision based on that.
Let us know how you get on
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How to appeal against decision in customer favour - customer refunded by PayPal unfairly in Disputes and claims
- Making a complaint about poor Paypal customer service - time? in Access and security
- Age requirement in Access and security
- Accounts been emptied in Disputes and claims
- Paypal not helping with my dispute case in Disputes and claims