hi i am pretty new to ebay and paypal, i have sold a spa pump to a customer on ebay that was tested and fully working prior to dispatch the buyer after recieving it said that is leaking,so i said return it and i arranged a courier myself to have it returned, after opening the parcel i realised that the pump was not the original one i sent and because i told the buyer i will not refund or fix it, they now have opened a case against me saying it was the original one i sent them. the courier has not damaged it as the box had not been breached and also the casing of the spa pump was all intact (not broken at all) but all the parts inside were broken or missing. WHAT DO I DO AS I DONT WANT TO HAVE TO REFUND FOR SOMETHING I KNOW WAS FULLY WORKING.
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