What does 'I will accept liability for this transaction' mean?

loveandfashion
Contributor
Contributor

A buyer purchased a service from me and changed her mind within an hour after sending me the payment. She opened a case in PayPal (unathorized charge) and then emailed me that she had changed her mind about the transaction - BUYER'S REMORSE. 

 

I want to resolve this case ASAP and I'm more than happy to give her a full refund but I don't see that option. What happens if I click 'I will accept liability for this transaction' ? 

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8 REPLIES 8

loveandfashion
Contributor
Contributor

I told her that I would give her a refund if she just closed the case as I don't see the option to refund and I really don't want to assume liability. She said she closed it but until now I still haven't received an email from paypal and I still see the case as open.

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PayPal_Wayne
Moderator
Moderator

Hi there! 🙂

 

By clicking on 'I will accept liability for this transaction' it basically means you authorise the funds to go back to the buyer 🙂

 

Wayne

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loveandfashion
Contributor
Contributor

Would I be charged a chargeback fee? Does it get recorded on my account? I really feel like by clicking that I'm assuming liability for something that isn't even my fault.

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PayPal_paula
Moderator
Moderator

Hi loveandfashion, 

 

Chargeback fees are charged when a chargeback is filed against a transaction. A chargeback is when a buyer contacts their card company and advises them that the payment is unauthorised. 

 

Please be advised  that there are different types of unauthorised claims. If you have been advised  that a chargeback has been filed against you then you will have to pay a chargeback fee. If you have been advised that we are investigating an unauthorised transaction then there would be no fee. 

 

I hope this helps 

Paula 

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Anca
Member
Member

hellou i try to put my bank account and buy something and is still saying this We're sorry, but that credit card can't be linked to additional PayPal accounts. Please link a different credit card. what ii can do thank you!

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MBN2007
Contributor
Contributor

So my organization will be charged a fee even though we did nothing wrong?

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asataa
New Community Member

Is there any button I can Press to not give them a refund. In my description it says no refunds and my custermer did not full read the description and bought the wrong item. He sent it backw it out contacting ebay, So i will not be refunding him. how do i tell them I will not be refunding them. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

You have the item back and you are not going to refund your buyer????????????????????????? 


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