PayPal_paula

Hi @Benzo24 ,    I am sorry to hear that you are having such issues. If you have auto withdrawal enabled you should be receiving your funds as normal. Have you checked with your bank? As you mention your name is the other way around at your bank they may have flagged it for review. I would give your bank a call and ask them to check their unclaimed queue to see if your funds are there.    Please do let us know how you get on as it may help other members with a similar question.    Thanks  Paula  ... View more

Hi @dukemof ,    Welcome to the PayPal community.    It seems a bit strange that your buyer would open a case for a commission that they still want. If you haven't started working on the commission you may want to consider just refunding your buyer. I generally advise sellers the following "if in doubt, don't ship out".    However I would try to give your buyer the benefit of doubt and give them one last chance to close the case as it may be just a mis-understanding.    I hope this helps,  Paula  ... View more

Hi @Alami8 and welcome,    I am sorry to hear that you are having this issue. This is a security measure that we have in place to protect your account. I do understand that it can get a bit frustrating when it happens each time. When you are logging in be sure that the internet you are using is secure. If you are using an open wifi this can increase the risk and will ask you to authenticate. I would say for the next few logins try to use just one device to see if that helps.    Thanks for your post,  Paula  ... View more

Hi @BrieLiem and welcome,    I am sorry to hear that you are having issues adding a card to your PayPal account. Can you try these troubleshooting options to see if they help. Just click here   I hope this helps,  Paula  ... View more

Hi @mrsngmarqt and welcome,    It sounds like the payment you received was sent as a goods and services payment instead of a donation. Are you able to see the payment on hold in your account? If so then click on details of the transaction and it will give you more information. For more information on payment holds and how to get your funds released please click here.    I hope this helps,  Paula  ... View more

Hi @LightningStar13 and welcome.    If you are getting an error stating that the merchant does not accept a particular card that this would be something coming from the merchants side. I would contact the merchant again and ask them to reach out to us directly so we can review things from their side. It could be that they need some settings adjusted.    Thanks for your post,  Paula  ... View more

Hi @Dulcedddd ,    Welcome to the PayPal community. We are always happy to have new members.    It sounds like you might have opened your account using an incorrect name or you were under the age of 18 when you signed up. If this is the case then it would mean that you incorrectly signed our user agreement and it is not valid. When this happens on an account the account will be permanently limited. You would not be given the option to change it to someone elses name. If there are funds in this account then they would generally be held for 180 days unless otherwise stated.    If you are over the age of 18 and there was no other issues on your account then you will be given the option to open a new account however you would need to use a different email address as your other email address will remain on the limited account.    I hope this helps answer some of your questions,  Paula  ... View more

Hi @ZJanos and welcome,    If you made a withdrawal over a month ago and have not yet received it please contact your bank to request that they initiate a trace on the funds. Sometimes funds can get stuck and need to be moved manually. They should be able to help you locate the funds and get them added to your account.    Going forward I would only recommend opening a claim for an unauthorised transaction if someone other than you made that payment as this is what this option is designed for.    Thanks for your post,  Paula  ... View more

Hi @Ynchrgy and welcome,    From looking at the screenshot you shared it looks like your card issuer is declining the transaction. I would contact the online authorisation team of your card issuer to see why they are declining your transaction.    Thanks  Paula  ... View more

Hi @alvin-am and welcome,    I am sorry to hear that your account has been limited. If you have been advised that your funds will be held for 180 days then it sounds like a permanent limitation was placed on your account. This would mean that you will be no longer able to use PayPal. If this decision has already been made then I'm afraid you would be unable to change this.    Thanks for your post,  Paula  ... View more

Hi @opjeshke ,    Welcome to the PayPal community.    Your card currency should be set to the same currency as it is with your card company. If you need to make a change to your card currency and it is not allowing you to do it then please contact us directly by clicking on the help/contact link on your PayPal account.    I hope this helps,  Paula  ... View more

Hi @Franny1 ,    Thank you for your post. This is a good question.    Where you refund goes will depend on the funding source that was used. If you used a card, then your refund will be sent back to your card. If you go to the transaction itself and click on the details of the refund you will see what funding source that was used and where your refund will be.    Thanks  Paula  ... View more

Hi @darwin8579 ,   As a moderator we do not have access your PayPal account. As recommended above please contact your card issuer to request that they issue a trace on the refund for you.    Thanks  Paula  ... View more

Hi @Givik ,   Welcome to the PayPal community. We are always happy to have new members.    If you are changing your email address on your PayPal account be sure to update your email address on your website. If it is not updated then people will still be paying the old email address and your payment wont go through correctly.    I hope this answers your question,  Paula  ... View more

Hi @darwin8579 ,    Welcome to the PayPal community.    I am sorry to hear that you have not received your refund. Have you checked with your card issuer to see if they may have received your refund and have not yet added to your card account? Most refunds are received within 30 days so you should have received it by now. I would ask your card issuer to run a trace on the funds for you if you are seeing that the refund is showing on your PayPal account as being sent to your card.    I hope this helps,  Paula  ... View more

Hi @crainey ,    Welcome to the PayPal community. We are always happy to have new members.    Generally, if there are any issues with a payment or you are waiting for funds to be returned to your account we will advise you that it can take 30 days and not 60 days but it could have been the person you spoke to was being over cautious. Have you tried contacting us via chat? I would recommend to try contacting us directly. If you log on to your account and click on the help section you will be given the option to contact us directly. This way you can be sure that you are speaking to PayPal.    Please let us know how it goes for you as it might help other users with the same question.    Thanks  Paula  ... View more

Hi @BoDoFoDi ,    Thank you for the screenshot and the additional information.    You would be correct in saying that you are getting an error because of the country the account is opened in. Not all countries are eligible for all products. Looking at the error message you are getting it would seem that you are not eligible. We are always adapting and changing so it may become available in the future.    Thanks Paula  ... View more

Hi @fbrownglobal and welcome,    I am sorry to hear that you are having trouble setting your primary bank account. Is this bank account in your local currency? If not then this may be why you are receiving an error. If it is and you have the option,make sure it is confirmed and ready for use.    I hope this helps,  Paula  ... View more

Hi @jepoytv ,    Welcome to the PayPal community.    If there are open issues on your PayPal account please go to the Resolution centre and complete all of the required steps.    If you have any questions on the steps listed please feel free to post here so we can help.    Thanks  Paula  ... View more

Hi @BoDoFoDi ,   Welcome to the PayPal community. If you follow the links that @sharpiemarker provided you in their response it should give you all the information you need to create the type of buttons you want. There is a lot of information in these links and they will guide you.    Thanks for your post,  Paula  ... View more

Hi @seawideco ,   Welcome to the PayPal community.    I am sorry to hear that you are having issues requesting money. Have you checked your Resolution centre to ensure there are no open issues on your account. If there are any issues there you will need to resolve them before you can request money.    Here is some information on how to request and invoice your customers.    I hope this helps,  Paula  ... View more

Hi @Simon-cs ,    Thank you for your interesting question.    If you have been asked to confirm the ownership of the account you are using then I would recommend to upload a copy of the statement along with a letter from your Mother confirming she has allowed you to use it and a copy of her photo ID. You should be able to upload this via the resolution centre on your PayPal account.    I hope this helps answer your question,  Paula  ... View more

Hi @handcar ,    Welcome to the PayPal community.    I am sorry to hear what has happened to you. I am sure you probably have already done this but just in case you havent please change your email account password. Always keep your password for email account completely separate from any other account as we do store a lot of information on there without realizing it.    As it seems someone has set up a separate account I would continue to contact the merchant and make sure to highlight to them that this is unauthorised. If you get no luck there then I would contact your card issuer to see what they can offer you.    I hope this helps,  Paula  ... View more

Hi @Koeky ,    Welcome to the PayPal community.    It sounds like a pre-approved payment may be in place for making payments on this site. This allows you to make a payment for certain sites without having the enter your PayPal details each time. They can also be called an automatic payment. Please click here for more information.    I hope this helps,  Paula  ... View more

Hi @biTmaPq78 and welcome,    If your friends account has been permanently limited and the payment is showing on your side as completed this would mean that the mean went through successfully. When an account is permanently limited you don't have an option to refund however if the full amount of the funds are still on your friend's balance, he can contact us directly and request that we refund on his behalf.    I hope this helps,  Paula  ... View more

Hi @PhuongNgan ,   This sounds like something that would need to be reviewed directly on your account. I would recommend to contact us directly so our team can help you further investigate. To contact us please click on the help/contact link on your PayPal account.    Please keep us updated as it may help other members having the same issue,  Paula  ... View more

Hi @AnulSound ,    Thank you for you post. I am not sure I fully understand your question. Could you respond with what you mean by a payment document?   Thanks  Paula  ... View more

Hi @ Temp20230303x  and welcome,    In order for a card to be successfully confirmed the details registered for the card on your PayPal account must match exactly what is registered on your card account. I would check to ensure that your name and address matches exactly the same, in some cases they need to be word for word. Also, you will need a small balance on your card for the verification process so ensure there is a small balance on there. Finally I would make sure the currency your card is set in on your PayPal account is the same as what is registered with your card issuer.    I hope this helps,  Paula  ... View more

Hi @Dolorosa23 ,    Thank you for your post. This is a good question.    If the dating sites you are trying to use accept PayPal then this option will be offered to you in the process of setting up your account. If you are not seeing the option then it may be that they site you are using doesn't offer PayPal.    Best of luck with the dating,  Paula  ... View more