PayPal Community

Hi @had1 and welcome,    It can take a few days for your identity to be confirmed however this timeframe would depend on what you were asked to complete to verify your identity. You mention that you were asked for a change of number, is this a phone number? If so then be sure that the phone number you have added is registered in the same country that your PayPal account is registered in.    I hope this helps,  Paula  ... View more

Hi @serena25,    To make these changes you would need to log in to the desktop version. You can do this using a laptop or desktop or by logging in using the browser on your phone. The desktop version will give you more settings option so you should have the option to change your primary currency there.    Please try this and let us know how you get on,  Paula  ... View more

Hi @PennyLynn69    They are working on it as a top priority and have advised up to 24 hours but hopefully it won't take that long.    Thanks  Paula  ... View more

Hi @Artik123,    Welcome to the PayPal community.    It sounds like you might of used your PayPal balance to fund some of the payment. If you have received a refund and used some of the funds from your balance and funded the rest from your card, the portion you used from your balance will go back to your balance and the rest will go to your card. For example, if you made a payment of $100 dollars and had $43 dollars in your PayPal balance. We will take the $43 dollars from your balance and request the rest from your card, $57 dollars. If you receive a refund, the $43 dollars goes back to your balance and the $57 dollars goes back to your card. It can take a few days to show back up on your card.    I hope this helps,  Paula  ... View more

Hi everyone,    Thank you for your posts. This is a known issue that our technical team are working hard to resolve. It should be resolved very soon.    Thanks  Paula  ... View more

Hi @Streamar and welcome,    Generally, the only way your account can be debited is if you initiate at payment. Have you checked to ensure that you only sent one payment? If you used your bank account it can take a few days to show on your statement that its been debited so I would check this and then check a few days later on your statement to see if you are seeing any refund come back in. If you are still seeing 2 debits instead of one and one being refunded then I would recommend that you contact us via the "help and contact" link on your PayPal account so we can review it further for you.    Thanks  Paula  ... View more

Hi @Rubelin1 and welcome,    I am sorry to hear that you sent a payment to the wrong person. Have you tried reaching out to the email address that you sent the payment to ask them to refund it? As moderators here we are happy to offer advice and answer any questions but you would need to contact us directly if you would like us to open a dispute for you. You can also open a dispute via the Resolution centre on your PayPal account. Please see here on for more information on how to open a dispute.    I hope this helps,  Paula  ... View more

Hi @Wonderingak and welcome,    Generally a sandbox account is used for test payments only. It is used mostly by developers as it allows them to test that things are working correctly before they go live with them. Here is some additional information on sandbox accounts and how they work. If someone has sent you a screenshot of a payment and you can see that it has been done through a sandbox account then it would not be an official payment. I would ask them to log in to their actual PayPal account and send you a payment that way.    I hope this helps answer your question,  Paula  ... View more

Hi @Ichhya,    I am sorry to hear that you are having such issues with this. I would recommend that you first update your address. Once you have updated the address make it your primary/home address. When you have done this, you should then try to add the card. You should have the option then to add the new card with the new address. Be sure to add the address exactly as it shows on the card account. Also, I would recommend applying for your own card as this will save you issues in the future.    Thanks  Paula  ... View more

@ZuanWilnes You are very welcome,    Paula  ... View more