PayPal Community

Hi @vrfinance and welcome,    I think for this the options may vary depending on your account and settings. I found this on the zettle help centre that you might find useful.    I hope this helps,  Paula  ... View more

Hi @Ggillard,    I am sorry to hear that you have been unable to remove your old phone numbers. Generally, once you are logged in to the desktop version you will be given the option to remove information such as old phone numbers and cards. Have you checked that there are no open issues on your account that would be preventing you from removing information? If there are no open issues on your account and you are still not getting the option to remove details, then please contact us directly so we can help you. You can contact us by clicking on the "help and contact" link at the bottom of any PayPal page.    Please let us know how it goes as it may help other members,  Paula  ... View more

Hi @redant1,    I am sorry to hear that this has been happening to you as I am sure receiving these messages has made you worry. Have you logged in to your PayPal account to see if anything is showing there? I would recommend to check to be sure. It could also be a subscription payment that might have been linked to your card and that is what the notification was about. I would also recommend to checking this. If you are seeing any strange payments please change your password straight away and contact us directly so we can help.    Thanks  Paula  ... View more

Hi @shroommate and welcome,    I do regret to hear that such a decision has been made on your account. When we make the decision to permanently limit an account it is not based on just one thing. A full review of the account is made and lots of things are taken into consideration before making a decision. Generally, once a decision like this is made it is a final decision as we do not make these decisions lightly. However, if you feel a wrong decision has been made you do have the option to appeal. You can do this by contacting us directly and stating why you wish to appeal. Once an appeal has been placed a full review will be done again on your account and a decision made.    I hope this helps,  Paula  ... View more

Hi @Anjelfire and welcome,    I am so sorry to hear about what has been happening and that so many people are being affected. Please click here and scroll to the bottom of the page you will see the email address and details on how to report a website. Once reported our team will investigate. You can also report an account if you have the email address. Generally, we can link accounts in the background if they are using similar details and if they have been limited on one account, we can limit any further accounts. For data protection reasons we would not be able to advise of the outcome but if it is fraudulent or doing anything that is against our policies then we will take action in the background.    I hope this helps,  Paula  ... View more

Hi everyone,    I am sorry to hear that you all are experiencing this. If you think that this website is potentially fraudulent then please report it to us. If you click here and scroll to the bottom of the page you will see the email address and details on how to report a website. Once reported our team will investigate. For data protection reasons we would not be able to advise of the outcome but if it is fraudulent or doing anything that is against our policies then we will take action in the background.    I hope this helps,  Paula ... View more

Hi @Chris15043 and welcome,    I am sorry to hear that you have been having issues paying using PayPal. There is a number of reasons why it may not be giving you the option to pay with your PayPal account. I would check on your Resolution centre on your PayPal account to ensure that there are no open issues there that might be stopping any payments going through. It could also be the card that you are trying to use that is attached to your PayPal account. I would check to ensure that these details are up to date. It could also be our internal security system stopping the payment which can happen sometimes. Our internal security systems reviews all payments and at times can block a perfectly good transaction. If this is the case we recommend to wait 24 hours and then try the payment again.    I hope this helps,  Paula  ... View more

Hi @Curious10,    This is a good question. It would really depend on the country your PayPal account is registered in however most accounts do need a bank account added. In some countries you can use your bank account to fund payments and in most countries you would need a bank account added to withdraw funds. If you log on to your account and go to the help section you will be able to see there if you would need to add a bank account or what you can do on your account for your country.    Thanks for your post,  Paula  ... View more

Hi @Dothackjhe,    Thank you for your post. Our customer service hours for the Philippines are as follows, Mon - Fri 4:00 AM PST to 10:00 PM PST Sat - Sun 6:00 AM PST to 8:00 PM PST.    If you go to the help and contact us section and choose the option to "call us" you will see the hours listed there too.    I hope this helps,  Paula  ... View more