I received an email from paypal stating that they believe I received a payment that they believe may not have been authorised by the PayPal account holder and that I should submit evidence within 7 days. That was on June 21. I responded the same day with delivery confirmation as the item was sold on ebay and shipped out almost a week prior to this email. It's been over two weeks and paypal still hasn't responded. I'm not sure what's going on. Am I protected in a case like this? Or am I just going to lose the item and the money? Help please.
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