PayPal Community

Hi @wavewalker777,    Thank you for posting! I'm sorry you weren't unable to receive a payment from Fiverr. To receive international payment in India, your account must be KYC verified. If the payment was sent to you prior to completing KYC, it was mostly likely returned to the sender. You will need to reach out to Fiverr and request them to send the payment again. Please ensure you have completed KYC in the account prior to requesting any additional payments. Thank you! -Marissa ... View more

Hi @HartAeo,    Thank you for posting and welcome to the PayPal Community! I am sorry your transfer to your Visa card was denied. A withdrawal can be denied for many reasons. Please ensure your card accepts electronic transfers and transfers in the currency you are attempting to withdraw. If they do, it is possible that our system might be blocking the transfer due to risk. Make sure to access your account from a secure connection and a device you have used in the past. Sometimes clearing your browser's cache and cookies can help. If you continue to run into this issue, please reach out to our Customer Support or send us a Facebook Private Message (PM) or Twitter Direct Message (DM). -Marissa   ... View more

Hi @Dark81,    Thank you for posting and welcome to the PayPal Community! I'm sorry to hear you have a payment that has been pending for so long. In this situation, it will be best to reach out to our Customer Support so we can review this further. You may also reach us through Facebook Private Message (PM) or Twitter Direct Message (DM). Thank you! -Marissa   ... View more

Hi @Alannahblamire,    Thank you for posting and welcome to the PayPal Community! Under your PayPal Credit section, you should see "Current balance" which is the amount you currently owe and under "Available credit" is the amount of your credit line that your have left to spend. It might be helpful to review the PayPal Credit section directly from a browser instead of our mobile app. IF you have additional questions about your PayPal Credit, please reach out to our Customer Support. Thank you! -Marissa ... View more

Hi @NykieSA,   Thank you for posting and welcome to the PayPal Community! I am sorry to hear you don't have the option to close a case. Not all cases can be canceled. When the case was filed, you should of receive an email with additional details and letting you know if anything was needed from you. You can review the status of the case and respond to it by following these steps. If you need additional assistance, you can reach out to our Customer Support or you may reach us through Facebook Private Message (PM) or Twitter Direct Message (DM). Thank you. -Marissa ... View more

Hi @Marsid92,    Please reach out to our Customer Support to request an update on the currency registered in your card. Once your card currency has been updated, any future withdrawals should be performed in USD. You may also reach us through Facebook Private Message (PM) or Twitter Direct Message (DM). Thank you. - Marissa ... View more

Hi @Victorvictor02,   Thank you for posting and welcome to the PayPal Community. I am sorry to hear you are having issues with the card linked to your account. If your previous card expired, you should remove it and add your new card. This would not affect the status of your account. Once your link your new card, you will need to confirm it by following these steps. I hope you find this information helpful. -Marissa ... View more

Hi @Eyupcagla4,    Thank you for posting on the PayPal Community. I am sorry to hear you haven't received the money you added through Bancontact. Typically, a top up through Bancontact completes within 5 minutes. If there's an issued with the transfer, the funds will be reverted back to Bancontact. Since some time has passed since you initiated the transfer, I would suggest reaching out to Bancontact for further assistance. I hope this issue gets resolved soon. - Marissa ... View more

Hi @troodles,   Thank you for posting and welcome to the PayPal Community. I am sorry to hear you are having issues making a donation on a monthly basis. Please know that in order to establish a recurring donation, the charity you want to donate to need to offer this option through their website. If you're just sending a payment through your PayPal account, it can only be a one time payment. I suggest you to check with the charity to see if they can prompt you on how to initiate a recurring donation. I hope this information helps. -Marissa  ... View more

Hi @jokim,   Thank you for posting and welcome to the PayPal Community. I understand you have concerns on how to send money through PayPal. If the company you work for has a PayPal account, they can send payments as "Goods and Services" or "Friends and Family" to any PayPal user through their email address. Here's how you can send payments. There's no fee for sending a payment unless there's a currency conversion involved or if the payment is sent as "Friends and Family" through a debit or credit card. You can learn more information about our fees here. I hope this information helps. - Marissa ... View more