PayPal Community

Ever since PP got rid of the online balance reporting, my balance has constantly been incorrect and it changes regularly - going back months. I've opened 3 tickets now and ask for help - I've sent screenshots showing that their online balance doesn't match the activity download balances. And I have several downloaded reports showing how they change prior balances going back months/years. I reconcile my accounts daily! They'll be correct for months and match what is online and then all of a sudden the balance changes I have to go back to 2020 or 2019 to make adjustments for some unknown reason.  I've opened THREE tickets and all they do is close them. They ignore the screenshots I send and won't look into it. They just "close the conversation".  Paypal - what on earth is going on over there? I've been using your service and pay all the fees for over 20 years and you REFUSE to provide support!   ... View more

Ever since PP got rid of the Activity with Balance they have been completely making up the balances with fake numbers. First, this was a necessary feature of any bank account. Getting rid of it was beyond stupid and  poor customer service.  I realize I can ask for the balances and then download some nonesense report. But here's the bigger problem. Paypal is totally making up the numbers. I reconcile my balances to my financial software at least daily - sometimes multiple times per day. I've been correct for 10 years running.  All of a sudden Paypal has the wrong balance. I don't know when it started because it was prior to 2021 and I am NOT going to go back and reconcile everything again.  Just today, I reconciled my account to the Paypal balance on the screen. 10 minutes later, the balance changed. It makes NO SENSE at all and they seem to think that because they are hiding the numbers from us, it's also OK to do the calcs wrong.  1) Bring back activity with balance 2) Stop making up your numbers. it's insane!  ... View more