mtracht

AGAIN, " I've opened THREE tickets and all they do is close them. They ignore the screenshots I send and won't look into it. They just "close the conversation".  THAT IS WHY I'M POSTING HERE! Why are you suggesting I do this a fourth time? Is it the FOURTH time you "Contact Us" you actually do something? How many times do we have to "Contact Us" before you do something besides "This Conversation has been Closed"???? ... View more

I've been having the same issues. According to Paypal:   Quicken uses a "screen scrape" to grab transactions data from your PayPal account. Although their method is one option as a work around for retrieving data it will cause issues like that of the error you are seeing because through a screen scrape Quicken essentially logs in to your PayPal account and "views" your transactions on the screen just like a person would, and any change to the PayPal website and it basically forgets how to view it. This is because where a human may look past a new banner, or change in the layout of a page such as a moved link or field, a program can not and can fail in this way. The result is that every time PayPal moves a link or changes anything on PayPal's website, Quicken will need to update their code so that it understands how to view the changes, and read the transaction information again. As this can occur frequently, they would want to use the PayPal APIs to retrieve this information if possible. Either of these (updating their code or switching to use APIs) is up to Quicken to update their software as they are not supported in any way by PayPal and we do not have access to their code to make changes for them on this issue. Sincerely, Justin Merchant Technical Services PayPal, an eBay Company -------- So then I emailed Quicken, and they suggested,   I would like to inform that if Paypal make any changes on their Bank's website, Quicken will need to update their code so that it understands how to view the changes, and read the transaction information again. For this you would require to update your Quicken again for the Financial Institutions on a timely basis. Whenever, your Bank's make any changes on their Server's end, you can use the following steps to reflect the change while working in Quicken :- Title: How do I refresh my financial institution information in Quicken? Link: http://quicken.intuit.com/support/articles/buying-and-billing/about-quicken/2441.html If you still have any issue, you can try the steps below. You would need to deactivate account and reactivate account again. Note: Please accept the downloaded transactions and cancel the pending online payments, if any, before following the steps. 1. Open Quicken and go to the Tools menu >> Account List. 2. Highlight the account in question and click on the “Edit Details” button. 3. Please click on the “Online Services” tab, present on the top, left corner of the new window. 4. Click on the “Remove from one step update” button. 5. Click on Yes when it asks for the confirmation. 6. Click on OK if it prompts to contact the financial institution to cancel the service. 7. It should say “This is a manual account” under the One Step Update section if the account was successfully deactivated. 8. Click on the “Activate One Step Update’ button and use the ID/password to activate the account. > Please go to the account register in question and pull down "Account Actions" >> "Update Now" from the top left corner of the register. Note: Please make sure you are on the latest release of Quicekn 2010. Check the release of Quicken 2010 from Help >> About Quicken. If it is not R10, please manually update your Quicken as per the steps in the link below :- Link: http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7568.html ---------------------------------------------------- Which didn't work...so the last email I got said to call Quicken. Haven't had the patience to call India (or wherever) they are yet.   I wish Paypal would STOP CHANGING THEIR SITE until they actually work with Quicken....the changes add absolutely no value and only hurt those of us using Quicken. ---------- ... View more

So the debit/credit issue finally got fixed for a month or so - and now Paypal won't update at all in Quicken. Keeps saying Paypal is updating their site, but it's been a week. Anyon else having problems again? ... View more

Thanks for that explanation. My opinion, though not technical, is that the problem is with the new Quicken. Many of us have been up and running fine for over a year and the Paypal deposit-as-payment issue just started with the Quicken updates a few weeks ago.   My guess is we need someone who did not install the quicken updates, and if the new errors don't occur, then we know it's Quicken. ... View more

@ProfQuill - I am having the same issue where Deposits are showing up as Payments. This is new since it's been working fine for over a year. If I'm not mistaken, it happened after the most recent Quicken update (I did not move to 2011). PP and Quicken are already pointing the finger at each other, so I don't suspect there will be a resolution anytime soon:   https://qlc.intuit.com/post/show_full/dQlugw6Eur3668acfArQA8?p=45&q=download+bank+information&s=5   As you can see on the Quicken board, they think it's a PP issue. Not sure what to do... ... View more

I am having the same issue, although it was working fine for a year. This is a new issue in the last few weeks. Quicken seems to be pointing the finger at Paypal. My guess is PP will point the finger at Quicken.   Here is Quicken's answer (though I don't understand it all). https://qlc.intuit.com/post/show_full/dQlugw6Eur3668acfArQA8?p=45&q=download+bank+information&s=5     ... View more