PayPal Community

I agree that Paypal statements are absolutely useless and ridiculously confusing. The entire Paypal interface is poorly designed and poorly maintained. This is why I don't use Paypal as much as I could. ... View more

Finally, today, after multiple insistance, Paypal has cancelled the pending invoice that Attaher [removed] did not cancel on request:   ... View more

I continue posting about my EXPERIENCE with absolutely disrespectful and ignorant Paypal "support": Paypal "support":   I’m sorry you’ve had such a bad experience. Here's what I'm going to do to solve your issue, So that I may better assist you, May I have the transaction number for the invoice that was sent to you.   Feel free to respond whenever you're ready and we'll reply as soon as we can. 3:57 AM - Alliy  I responded: I  have uploaded screenshots of the pending invoice here. There is no transaction number. I have asked Mr. YARUB [removed] to CANCEL his invoice, but he does not seem to do it. Paypal has to do it then and why do we have to struggle with such simple tasks as to cancel an unwanted pending invoice? Take a look at the two attached screenshots from my Paypal account.    Your file has been uploaded. paypal_pendinginvoice.jpg / 0.09 Your file has been uploaded. paypal_pendin ... ice2.jpg / 0.16  Paypal support responded:    Okay, Thank you for the screen shots they were very helpful, I will submit a request to have the invoice cancelled for you, Please allow 24 for it no longer to appear on your transaction history. Thank you for contacting PayPal and for being a valued customer. If you have no further questions, please close this conversation. You can close the conversation by selecting end conversation or by clicking the “X”. If you respond to this message, another agent will follow up with you. Alliy 2 days later I responded: The invoice is still PENDING! Why?   I ... View more

Today I tried to log into my Paypal account again, since I received a new reply from Paypal's "Customer Service" and I was sent in a closed circles with Google recaptcha again and again and again until I gave up. Then I logged in again and was sent in a Google recaptcha in circles again and again and again. This is open mockery by Paypal. Additionally, Paypal customer "service" replied with the same odd (old, wrong, lame, deceitful etc.) instruction which does not work. I replied to the lame Paypal's "instructions": Your instructions are either outdated or are careless and incorrect and there is NO such functionality after I click on the ACTIONS link under theinvoice amount it just opens the invoice, but there are no links or buttons there such as CANCEL. Paypal "support": I can absolutely sense the importance of the matter and I can assure you that, the invoice is already cancelled and merchant won't be able to charge your account. We have already blocked the sender so that they won't be able to sent you a payment request again. Pragnya Pragnya must be some rotten person, who does not give a damn about customer service. Paypal does not seem to care either. Paypal's custyomer "service" person Pragnya wrote again: please do not worry, your money is safe with us and no one can charge your account without your authorization.   We have protected your account using multiple layers of security code.   We have designed our system in such a way that, it will automatically cancel the random invoice, if system sense anything wrong with it and you don't have to do any further action on the transaction. Then Pragnya wrote more b/s again: Your account is completely in a good standard and secured with us! We appreciate your business with us and thank you for being our valuable PayPal member. We want to make sure, we will help you with the best. I have a fantastic news for you , I have gone ahead and also issue voucher of $15.00 USD to your account which you can use it towards your future purchase with us and it's valid for 6 month. The voucher won't be applied to your balance and is going to be located in your wallet under ‘offer’. And more of Pragnya from the same multi-reply he's still going about: May I know would you like to remove the transaction from your account? I replied: The invoice is still PENDING in my account and WHY?   Paypal customer "service" replied again (Hector this time):   Thank you for contacting PayPal . My name is Hector . Here's how to cancel a money request: 1. Log in to your PayPal account. 2. Click Activity near the top of the page. 3. Find the request or invoice you want to cancel. 4. Select Cancel under "Actions." 5. Click Yes or Send Cancellation. Thank you for contacting PayPal. You may close the conversation by selecting End Message. I replied again: You must be kidding and openly mocking your customers!? Those instructions are WRONG! Paypal considers they have already helped me so I can End the message.... Google recaptcha! I am NOT a **bleep**ing robot! Do you get it!? ... View more

Since there is no preauthorization functionality in paypal, Paypal Inc. could implement ACCEPT functionality where the payment is initiated by the sender (customer) but the money is not yet sent to the recipient until they accept it. Recipient (or merchant) reviews the initiated payment that it is not processed yet by Paypal and accepts it or rejects it. Once the recipient (or merchant) ACCEPTS the payment, the non-returnable Paypal fee is charged. This kind of functionality would be similar to preauth that merchant accounts such as Authorizenet or Stripe have. ... View more

Xoom has charged $54.99 on my US bank account in order to transfer $50 to South Africa to my son. That was 2 weeks ago. My son did not receive the money but Xoom says the money was deposited (Xoom's story is different every time they email me). Xoom refuses to refund my money and says the case is closed. That's fraud. Paypal Inc. owns Xoom. I am unable to contact Paypal regarding this. Xoom does not refund me. ... View more