PayPal Community

Hi @rschissler,   Welcome to the community and thank you for your post. It sounds like you have a billing agreement in place for your eBay shipping. If so, you may have your bank or card registered as the primary funding source which would by-pass your balance. If you wish to check on any pre-approved payments, this would need to be done through your PayPal account, here's how https://www.paypal.com/smarthelp/article/how-do-i-cancel-a-billing-agreement-faq2254.    I hope this helps, Siobhan ... View more

Hi @Moshe5,   Welcome to the community. I'm sorry to hear you have had this experience. Here’s some information on how to locate your preapproved payment agreements: https://www.paypal.com/smarthelp/article/faq1916. We have more information about how to cancel a preapproved payment agreement here: https://www.paypal.com/smarthelp/article/faq2254. If you still do not recognize the transaction and want to report it as unauthorized, please make sure you update your password & security questions and report any unauthorized activity to us. Don’t worry, we offer full protection for confirmed unauthorized transactions. We may take up to 10 business days to review any unauthorized claim and we’ll send you an update via email. Here's how to report potential fraud: https://www.paypal.com/smarthelp/article/FAQ2422. Here's how to report a billing issue: https://www.paypal.com/smarthelp/article/FAQ3421. Learn about secure password tips here: https://www.paypal.com/smarthelp/article/FAQ3152   Hope this helps, Siobhan ... View more

Hi @LorenzoTronne,   Welcome to the community and thank you for your post. Sorry to hear you are experiencing issues with this. Please try removing and re-adding the card to see if this works. If you still need help, please phone the number on the back of the card to have this looked into.   Siobhan ... View more

Hi @Søren,    Welcome to the community and thank you for your post. We would suggest you take a close look at our Seller Protection policy as there are a couple of things you need to look out for to ensure you are covered, https://www.paypal.com/webapps/mpp/paypal-safety-and-security. Make sure the payment is marked as 'Eligible' for Seller Protection. Only ship to the address provided in the payment details section on PayPal and always be sure to have a tracking number so you can show the item has been delivered.    Hope this helps, Siobhan ... View more

Hi @shand50194,   Welcome to the community and thank you for your post. It sounds like you created a second PayPal account. If you are still unable to log in, the quickest way to have this resolved is to call us directly using the 'Help & Contact' option at the bottom of any PayPal page. We will be able to manually verify your details, help you get logged back in and update the phone number to avoid this happening again.   Hope this helps, Siobhan ... View more

Hi @Courteney,   Welcome to the community. I am sorry to hear you are experiencing problems adding this bank. Make sure the bank account is registered under your name and address exactly how they appear on PayPal. A bank account can only be linked to one PayPal account at a time. If you are sure this bank account is not linked to another PayPal account then I am afraid it sounds like it is not compatible. You can use the 'Help & Contact' option to reach out to our support team by phone if you need further help with this. Once you verify your details, they will be able to advise you further on your options.   Hope this helps, Siobhan ... View more

Hi @bridgetn,   Welcome to the community and thank you for your post. It sounds like your PayPal account is actually registered to a different country. You can only add a bank account registered to the same country your PayPal account has been opened with.    If you still help with this please use the 'Help & Contact' option at the bottom of any PayPal page to reach out to our support team directly.   Hope this helps, Siobhan ... View more

Hi @Billys97,   Welcome to the community and thank you for your post. If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @Leonie-1972,   Welcome to the community and thank you for your post. If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344 . If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed.   Hope this helps, Siobhan ... View more

Hi @kinorim1,   Welcome to the community and thank you for your post. In most cases, for verification reasons, you cannot update your date of birth if it has been entered wrong. Once there are no outstanding issues with the account you may be able to close it and open a new account with your correct details. In some cases, you can request that the DOB is updated. You would need to upload a copy of your photo ID through the account to do this. If you need further help with this please use the 'Help & Contact' option at the bottom of any PayPal page to reach out to our support team directly.    Hope this helps, Siobhan ... View more