PayPal_Siobhán

Hi @570,   Welcome to the community! If you have been paid, you should have received a confirmation email from PayPal which includes your transaction ID. Please check the 'Activity' section of your account for this payment. Be sure not to send an item or provide a service until you can see the payment. Lastly, make sure your email address is confirmed on PayPal in order to receive the payment.   Hope this helps, Siobhan ... View more

Hi @JLM1953,   Sorry to hear this. If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344 . If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed.   Hope this helps, Siobhan ... View more

Hi @JAS2507,   Sorry to hear this. If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344 . If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed.   Hope this helps, Siobhan ... View more

Hi @gokceng,   Welcome to the community and I appreciate your frustration here. If you are still having problems with this, I can only suggest you try reaching out to our phone support again. For security reasons, we would need to verify all of your details before having this looked into. You may need to request that the old account is closed on your behalf.    Hope this helps, Siobhan ... View more

Hi @SonyaM1,   Welcome to the community. Depending on the type of limitation, you should still be able to use the 'Refund Link' to refund a payment once it has been sent to you in the last 60 days. If it is outside of this timeframe, please use the 'Help & Contact' option at the bottom of any PayPal page to message our support team directly and they can take a closer look into your options.   Hope this helps, Siobhan ... View more

Hi @DuncR,   This sounds frustrating. If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @balaram1993,   Welcome to the community and sorry to hear you are experiencing problems making payments. If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @Sherif007,   Welcome to the forum and thank you for your message. We are aware of this problem and are working on it as a priority. Please send an email through the Secure Message Center of your account, including the transaction ID's of these withdrawals. If the fee you paid is higher than it should be, the team will look into offering a refund.    Apologies for any inconvenience, Siobhan ... View more

Hi @RainyBowsInfo12,   Appreciate the urgency with wanting your funds to be released. If you have not already added your tracking information to the payment, please do so by following these steps,https://www.paypal.com/uk/smarthelp/article/how-do-i-add-tracking-information-for-a-payment-i-received-faq3230. It also helps to ask the recipient to mark the item as received.    Hope this helps, Siobhan ... View more

Hi @SamuelOrji,   Sorry to hear this. If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPalUSA/ or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @zdvo,   Welcome to the forum and thank you for your message. We are aware of this problem and are working on it as a priority. Please send an email through the Secure Message Center of your account, including the transaction ID's of these withdrawals. If the fee you paid is higher than it should be, the team will look into offering a refund.    Apologies for any inconvenience, Siobhan ... View more

Hi @Tuesdayweld65,   Here's some additional information on how to check the status of your refund, https://www.paypal.com/uk/smarthelp/article/where-is-my-refund-faq1212?app=searchAutoComplete. If your seller used an eCheque, it may take up to 7 working days for the refund to complete. Hope this helps, Siobhan ... View more

Hi @MSNonkie7,   If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPalUSA/ or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @starfloyd1138 & @Benuga,   Sorry to hear this has happened. I appreciate the urgency when funds are on hold. Orders can be pending for up to 29 days. If the merchant has cancelled the order through their system, they will also need to cancel it through their actual PayPal account.    Hope this helps, Siobhan ... View more

Hi @JAILEE11,   Sorry to hear this. If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPalUSA/ or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @hosay299,   Welcome to the community and thank you for your post. I believe this was blocked due to the link. Please remove the link and try again. We can still investigate based on where the message came from.   Hope this helps, Siobhan ... View more

Hi @wccaraudio,   Sorry to hear you have had this experience. Please try 'Appeal' each case in the Resolution Center of your account. You should have the option to do this within 10 days of a case closing. If you need further help, please us the 'Help & Contact' option at the bottom of any PayPal page to reach out to our support team by phone.    Siobhan ... View more

Hi @agzuniga,  Welcome to the community are sorry to hear you are having difficulties with this. We are happy to help as much as we can however, when it comes to PayPal Credit questions you will need to reach out to the Credit team directly. Here you go, 1-844-373-4961.   Siobhan ... View more

Hi @Rey-ash-82-1169,   This sounds frustrating. Try clearing your cache and cookies and using a different browser. If this continues, please reach out to the credit team directly and they will be able to take a closer look into this.    Siobhan ... View more

Hi @Pa21,   Welcome to the community and thank you for your post. There should be no problem sending funds from a Russian PayPal account to a South African one. If the sender is experiencing issues, please ask them to reach out to us directly and we'll be happy to help.   Siobhan ... View more

Hi @vijaybobby,   Welcome to the community and thank you for your post. If this is a business PayPal account, we should be able to accept the business bank account once the details match exactly how your details are registered with PayPal. If you are still having problems getting set up, the quickest way to have this resolved is to call us directly using the 'Help & Contact' option at the bottom of any PayPal page.   Hope this helps, Siobhan ... View more

Hi @Elvonito,   Welcome to the community and thank you for your post. I'm sorry to hear you’re unable to withdraw your funds. In this type of situation, it's best to give us a call. Once we’re able to verify some information with you over the phone, we’re able to assist in resolving the issue. You can find the number to reach us by going to https://www.paypal.com, scrolling to the bottom of the page and selecting Contact, then clicking Call us.    Hope this helps, Siobhan ... View more

Hi @ketrinaromancan, Welcome to the community and thank you for your post. How your money is refunded depends on how the payment was sent. You can read more about how refunds are credited here: https://www.paypal.com/us/smarthelp/article/how-is-a-refund-credited-faq1083, but basically card funded payments will be refunded back to the card – it may take your card issuer up to 30 days to post that though. Bank funded payments are ultimately returned to the bank, and PayPal balance payments are refunded to your balance.   Hope this helps, Siobhan ... View more

Hi @KayeBassine,   Welcome to the community and thank you for your post. Sorry to hear you are experiencing problems with your sales reports. Have you updated your device to the most recent version? If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @AviPer,   Welcome to the community and thank you for your post. Sorry to hear you are experiencing problems withdrawing your funds. If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @GeebeumLee,   Welcome to the community and thank you for your post. It sounds like your bank have placed an authorisation on the funds and that they were put into a pending balance. If you don't see any payment completing on PayPal, I would suggest reaching out to your bank directly asking that they take a closer look into this.   Hope this helps, Siobhan ... View more

Hi @Dave5145,   Welcome to the community and thank you for your post. Sorry to hear you are experiencing problems phoning our support line. You should be able to call us directly using the 'Help & Contact' option at the bottom of any PayPal page and select 'Call Us'. We don't recommend googling numbers as you may come across a scam number as you advised.    Hope this helps, Siobhan ... View more

Hi @tommyv18,   Welcome to the community and thank you for your post. Sorry to hear this has happened. I would suggest you open an Item not Received dispute through the Resolution Center of your PayPal account if you cannot come to an amicable resolution with the seller. You can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344. If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed.   Hope this helps, Siobhan ... View more

Hi @southlake01,   Welcome to the community and thank you for your post. Sorry to hear this has been your experience with our customer service teams. If you are still having problems closing the account, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPalUSA/ or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @quangvy1208,   Welcome to the community and thank you for your post. It sounds like you have indeed been refunded. How your money is refunded depends on how the payment was sent. You can read more about how refunds are credited here: https://www.paypal.com/us/smarthelp/article/how-is-a-refund-credited-faq1083, but basically card funded payments will be refunded back to the card – it may take your card issuer up to 30 days to post that though. Bank funded payments are ultimately returned to the bank, and PayPal balance payments are refunded to your balance.   Hope this helps, Siobhan ... View more