Glad to hear you got to the bottom of this. :)   Siobhan ... View more

Hi @jurko19,    Welcome to the community. You should have the option to integrate guest checkout for your buyer to pay you directly without logging into PayPal, here's some additional information on the process and a link to our developers site, https://www.paypal.com/hr/smarthelp/article/what-is-paypal-checkout-and-how-does-it-work-faq3317. Hope this helps   Siobhan  ... View more

Hi @kennyboy73,    Welcome to the community. If you have a Canadian PayPal account and you wish to send funds in USD you can certainly do that however it would be to your daughters PayPal account and not directly to her bank account. She would need to 'withdraw' the funds once they have been received. Here's how to add money to your PayPal account, https://www.paypal.com/ca/smarthelp/article/how-long-does-it-take-to-transfer-money-from-a-u.s.-bank-account-to-my-paypal-account-faq1470. You can then click 'Send Money' to transfer this amount to your daughter, https://www.paypal.com/ca/smarthelp/article/how-do-i-send-a-payment-in-another-currency-faq1555.   Hope this helps, Siobhan ... View more

Hi @Willandersxn,   Welcome to the community. Are you trying to add funds from your bank account to your PayPal balance? If so, here's how to do this, https://www.paypal.com/uk/smarthelp/article/how-do-i-add-money-to-my-paypal-balance-faq1348. If you are trying to set up the direct debit mandate to make payments directly from your bank, you do this through your PayPal account, here you go https://www.paypal.com/uk/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045.   Hope this helps, Siobhan ... View more

Hi @mack5,   Sorry to hear there's a problem with your item, if you paid for 'Goods/Services' you should have the option to open a Non Receipt dispute or a Significantly not as described dispute. It sounds like this may have been sent as a personal payment and there is no buyer protection offered on personal payments I am afraid. You can check this by clicking on 'details' next to the payment. You should find further information on our buyer protection policy and how to report a problem here, https://www.paypal.com/uk/smarthelp/topic/DISPUTES_AND_LIMITATIONS. If it is a case where the payment was sent as a personal payment then you'll need to continue trying to work with the merchant directly for a resolution. Siobhan ... View more

Hi @girlieclown_79, Welcome to the community. Sometimes, transactions are declined or fail for reasons other than the unavailability of funds. For instance, if the address you provided to the online merchant differs from the address we have on file for you (your mother), the transaction could be declined. It sounds like there may be a security check on your mothers account, I would suggest she calls the 24-hour automated service using the toll-free telephone number printed on the back of your card.   Hope this helps, Siobhán ... View more

Hi @SUJAK0202,   Welcome to the community, I am not sure I understand the issue here. If you are trying to locate a payment you made you can look under the 'History' section of your PayPal account and select the date range you wish to check. You can then check the status of that payment by clicking on 'details' next to the payment.     Hope this helps, Siobhan ... View more

Hi @porty27,   Sorry to hear you are having problems with this button, you should find the help you need over on our developers page, https://developer.paypal.com/support/.    Hope this helps, Siobhan ... View more

Hi @IPA1, Sorry to hear you're experiencing problems withdrawing and welcome to the community. I would suggest clearing your cache & cookies and logging in from another web browser to attempt this withdrawal again. Once there are no limitations or restrictions on your account you should have no problem withdrawing funds.  Siobhan ... View more

Hi @ThomasJ75,    Welcome to the community. It sounds like you are referring to a business account and your statement preferences, you should find the answers you need here, https://developer.paypal.com/support/. Hope this helps,    Siobhan ... View more

Hi @ekppl,    Sorry to hear you are having problems with this payment and welcome to the community. Appreciate the inconvenience with having an order pending, does the payment still show as 'pending' through PayPal? I understand you have cancelled the order with the merchant directly however if your payment shows as 'Completed' on PayPal then it sounds like it has been paid. If so, you'll need to reach out to the merchant and ask them to issue you with a refund or open a Non Receipt dispute through the Resolution Center of your PayPal account.    Hope this helps, Siobhan ... View more

Hi @ASDJ,   Thank you for clarifying, it could be that you have outstanding issues with your PayPal account or there is security review blocking this. You may need to reach out to our support team by phone using the 'Help & Contact' option at the bottom of any PayPal page, they'll be able to help you get to the bottom of this, don't worry.    Siobhan ... View more

Hi @Carol-CWP, Welcome to the community. Keyed-in payments entered manually are processed at a slightly higher fee of 3.4% + 20p. You should find further information Here. If you are still experiencing issues with the reader, it may be worth running a full factory re-set or unpairing the reader by forcing the app to close according to your device and operating system. Restart the app and then try to reconnect it to the card reader.   Hope this helps, Siobhán ... View more

Hi @Warren155,   Welcome to the community, your email address is essentially your account number so if someone is trying to pay you all they will need is your email address. Just make sure the email address is confirmed through your Profile in PayPal to allow you to receive payments. Hope this helps, Siobhán ... View more

Hi @Wilmamcc,   Appreciate your concern here, adding funds can take up to 7 working days to complete. Generally, 2-3 days to leave your bank and 2-3 days to process to your PayPal balance.It is best to allow the full 7 working days.   Siobhán ... View more