PayPal_Siobhán

Hi @Lucy2521,   Sorry to hear this has happened. If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344. If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed.   I hope this helps, Siobhan ... View more

Hi @NoGuideNoHeslt,   Sorry to hear this. If your account has been limited and you are not seeing the option to 'Appeal' then it sounds like this decision is a permanent one I am afraid. When a decision like this is made, a thorough review is generally completed and it is determined there is a risk in continuing to allow you to use our services. You will need to use a different payments processor.   Siobhan ... View more

Hi @caszi,   We appreciate your concern with needing access to your funds. This sounds like a hold is being placed on your payments. We may place a temporary hold on some payments if you're new to selling with PayPal, if a dispute has been filed against you, or if we have questions regarding your transaction history.    As you are not shipping the items, you should just mark the transaction as 'processed' to try speed up the release. You can learn more about this process here: https://www.paypal.com/ph/smarthelp/article/as-a-new-seller%2C-can-i-access-my-funds-earlier--faq2886?app=searchAutoComplete.    Hope this helps and apologies for any inconvenience. Once you have an established history built up, your funds will become available immediately.    Siobhan ... View more

Hi @LGrace45,   Welcome to the community. Generally, we can accept a copy of your birth certificate along with another document such as a bank statement in place of a passport or driving licence. I would suggest uploading these through the Resolution Center of your account and the relevant team will update you on anything further that may be needed.    Hope this helps, Siobhan ... View more

Hi @Oceanblue18,   This sounds frustrating. If you received an email to say your funds are now available for withdrawal then you should have access to them. Make sure the bank you are trying to use to withdraw is a current bank account and not a virtual online one. Also you need to do this through the 'withdrawal' button and not by attempting to 'Send' the funds anywhere. Lastly, please make sure you are logging in from a secure network and not using any sort of service that hides your location.    Hope this helps. Siobhan ... View more

Hi @Kchadwell99,   Sorry to hear you are unable to access your account.    For security reasons, without access to the phone number or email, you would need to phone our support team directly. Due to the corona virus (COVID-19) emergency our customer service staff is limited. If you are still unable to log in, I can only suggest that you try reaching out to us via the Help & Contact page on the bottom of the PayPal website. If you are seeing limited options at this time, if you try selecting “Password and account access” on the Contact Us Page, the phone icon will appear during hours of operation.   Apologies for any inconvenience. Siobhan ... View more

Hi @golfer222,   Sorry to hear this. Do you see the option to 'Appeal' your claim through the Resolution Center of your account? If so, please try this.    If you still need help, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @AKSHAR1996,   Sorry to hear you are experiencing issues with your card. If you still need help, please call Customer Service at (866) 753-6440.    Hope this helps, Siobhan     ... View more

Hi @fillyfive,   Sorry to hear your case was denied. Do you see the option to 'Appeal' your claim through the Resolution Center of your account? If so, please try this.   If you still need help, you may want to reach out to our support team over on Facebook, https://www.facebook.com/PayPal or Twitter, https://twitter.com/AskPayPal.   Hope this helps, Siobhan ... View more

Hi @SadMom,   Sorry to hear you have not received your item. Do you see the option to 'Appeal' your claim through the Resolution Center of your account? If so, please try this. Also, make sure that you have  opened the correct case, 'Item not Received'. If you still need help, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

We are glad to hear it @Kb-6512. 🙂 ... View more

Hi @Meshum,    Welcome to the community and thank you for posting. We are sorry to hear you have not received what was ordered. If you have not already done so, please report this through the Resolution Center of your account. You can open a 'Significantly not as described' case so our team can review. Here's how:  Go to Resolution Centre. Click Dispute a Transaction. Select the button beside the transaction you want to dispute, then click Continue. Select ‘Item dispute’, click Continue and follow the on-screen instructions. If you are asked to return the item, please be aware that we have a return shipping program where you can claim back some of the shipping costs.You should find all of the information you need here, https://www.paypal.com/fr/webapps/mpp/refunded-returns.   Hope this helps, Siobhan ... View more

Hi @rschissler,   Welcome to the community and thank you for your post. It sounds like you have a billing agreement in place for your eBay shipping. If so, you may have your bank or card registered as the primary funding source which would by-pass your balance. If you wish to check on any pre-approved payments, this would need to be done through your PayPal account, here's how https://www.paypal.com/smarthelp/article/how-do-i-cancel-a-billing-agreement-faq2254.    I hope this helps, Siobhan ... View more

Hi @Moshe5,   Welcome to the community. I'm sorry to hear you have had this experience. Here’s some information on how to locate your preapproved payment agreements: https://www.paypal.com/smarthelp/article/faq1916. We have more information about how to cancel a preapproved payment agreement here: https://www.paypal.com/smarthelp/article/faq2254. If you still do not recognize the transaction and want to report it as unauthorized, please make sure you update your password & security questions and report any unauthorized activity to us. Don’t worry, we offer full protection for confirmed unauthorized transactions. We may take up to 10 business days to review any unauthorized claim and we’ll send you an update via email. Here's how to report potential fraud: https://www.paypal.com/smarthelp/article/FAQ2422. Here's how to report a billing issue: https://www.paypal.com/smarthelp/article/FAQ3421. Learn about secure password tips here: https://www.paypal.com/smarthelp/article/FAQ3152   Hope this helps, Siobhan ... View more

Hi @LorenzoTronne,   Welcome to the community and thank you for your post. Sorry to hear you are experiencing issues with this. Please try removing and re-adding the card to see if this works. If you still need help, please phone the number on the back of the card to have this looked into.   Siobhan ... View more

Hi @Søren,    Welcome to the community and thank you for your post. We would suggest you take a close look at our Seller Protection policy as there are a couple of things you need to look out for to ensure you are covered, https://www.paypal.com/webapps/mpp/paypal-safety-and-security. Make sure the payment is marked as 'Eligible' for Seller Protection. Only ship to the address provided in the payment details section on PayPal and always be sure to have a tracking number so you can show the item has been delivered.    Hope this helps, Siobhan ... View more

Hi @shand50194,   Welcome to the community and thank you for your post. It sounds like you created a second PayPal account. If you are still unable to log in, the quickest way to have this resolved is to call us directly using the 'Help & Contact' option at the bottom of any PayPal page. We will be able to manually verify your details, help you get logged back in and update the phone number to avoid this happening again.   Hope this helps, Siobhan ... View more

Hi @Courteney,   Welcome to the community. I am sorry to hear you are experiencing problems adding this bank. Make sure the bank account is registered under your name and address exactly how they appear on PayPal. A bank account can only be linked to one PayPal account at a time. If you are sure this bank account is not linked to another PayPal account then I am afraid it sounds like it is not compatible. You can use the 'Help & Contact' option to reach out to our support team by phone if you need further help with this. Once you verify your details, they will be able to advise you further on your options.   Hope this helps, Siobhan ... View more

Hi @bridgetn,   Welcome to the community and thank you for your post. It sounds like your PayPal account is actually registered to a different country. You can only add a bank account registered to the same country your PayPal account has been opened with.    If you still help with this please use the 'Help & Contact' option at the bottom of any PayPal page to reach out to our support team directly.   Hope this helps, Siobhan ... View more

Hi @Billys97,   Welcome to the community and thank you for your post. If you are still having problems, you may want to reach out to our support team over on Facebook https://www.facebook.com/PayPal or Twitter https://twitter.com/AskPayPal.    Hope this helps, Siobhan ... View more

Hi @Leonie-1972,   Welcome to the community and thank you for your post. If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344 . If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed.   Hope this helps, Siobhan ... View more

Hi @kinorim1,   Welcome to the community and thank you for your post. In most cases, for verification reasons, you cannot update your date of birth if it has been entered wrong. Once there are no outstanding issues with the account you may be able to close it and open a new account with your correct details. In some cases, you can request that the DOB is updated. You would need to upload a copy of your photo ID through the account to do this. If you need further help with this please use the 'Help & Contact' option at the bottom of any PayPal page to reach out to our support team directly.    Hope this helps, Siobhan ... View more