Hi @realb23,   Welcome to the community. Sorry to hear you are experiencing problems using your PayPal balance. Make sure your balance is in the same currency as the payment you are trying to complete. If not, you can try converting this under the 'Wallet' section of your account. Your balance should always be used as your primary funding source and the remainder then charged to the relevant bank or card.   Hope this helps, Siobhan ... View more

Hi @YadHanary,   Sorry to hear you are experiencing problems making this payment. Make sure your balance is in the same currency as the payment you are trying to complete. If not, you can try converting this under the 'Wallet' section of your account. If you continue to experience problems, it sounds like our security system may be blocking your payment. It helps to add a financial and verify your PayPal account, https://www.paypal.com/uk/smarthelp/article/how-do-i-verify-my-paypal-account-faq444?app=searchAutoComplete. Hope this helps, Siobhan ... View more

Hi @GalynaRadetska, Welcome to the community. It sounds like these emails were not sent from us, and I am so sorry that you received them. If you still have them, please forward them to spoof@paypal.com. If you happened to click on any of the links in the emails, please change your PayPal password and security questions at your earliest convenience by following the steps listed here: https://www.paypal.com/smarthelp/article/FAQ1440 Thank you!   Siobhan ... View more

Hi @obryan1,   Welcome to the community. We appreciate the need to view your account history. Please only select 2 year blocks when choosing your dates. Once you make sure you are within the 2 year date range, you should have full visibility when using a web browser.   Siobhan ... View more

Hi @EaglerRiver, Welcome to the community. This is unusual and is not a requirement. We would not suggest sharing your personal documents. If the seller is not happy with processing the transaction, then you can certainly request a refund.   Hope this helps, Siobhan ... View more

Hi @CHRISCHRIS4,   Apologies for the delay. If a claim is opened through PayPal for an item being 'Significantly not as Described', we would not close it and issue a refund to the buyer without valid tracking information showing the item has been delivered back to the Seller. You should find further information on our Seller Protection policy Here.   Hope this helps, Siobhan ... View more

Hi @farawaytrees,    Welcome to the community. You should be able to view your history 'with running account balance'. Once you click on this option, your balance will show over that selected period of time. It is always best to try this on a web browser rather than the app.   Hope this helps, Siobhán ... View more

Hi @frosoalex, Welcome to the community. You should find further information on managing your PayPal buttons, Here. You'll also see a path to our Developers site if you need further help with this.   Siobhán     ... View more

Hi @uknow_uknowme, Welcome to the community. Are you referring to PayPal Credit? If so, you should find all of the information you need on making a payment here, https://www.paypal.com/us/webapps/mpp/paypal-credit/faq.   Hope this helps, Siobhán ... View more

Hi @ Themelvin742 ,   Welcome to the community and sorry to hear you are experiencing issues making a payment. Firstly, please check that there are no outstanding issues or limitations on your PayPal account by logging into the account directly and checking for a notification. If not, then it may be an issue with your card or bank declining the payment. I would suggest allowing a little time and trying the payment again. If you continue to experience issues, please reach out to our support team using the ‘Help & Contact’ option at the bottom of any PayPal page and they can take a closer look.   Hope this helps, Siobhan ... View more

Hi @Eight4me,   Welcome to the community and good question.    You should find all of the information you need on sending funds in another currency here, https://www.paypal.com/us/smarthelp/article/how-do-i-send-a-payment-in-another-currency-faq1555?app=searchAutoComplete.   Hope this helps, Siobhán ... View more

Hi @paulbraithwaite,   Welcome to the community and sorry to hear you are experiencing issues accessing your funds. If you are unable to use a balance and your card is being charged, please make sure the payments you are attempting are in the same currency as the balance you hold. If you still need help, please reach out to our support team using the 'Help & Contact' option at the bottom of any PayPal page and they'll be able to take a look into this.   Hope this helps, Siobhán ... View more

Hi @Balunist,   Welcome to the community. It sounds like you are referring to filters of what sales specifically come from App Store sales. If so, I am afraid this is something you would need to download from the app store directly. We'll be sure to pass your feedback to the relevant team and update our site if anything changes going forward.   Siobhán ... View more

Hi @ben6464,   We'd like to help. This is a good question and I appreciate the want to avoid these conversions. At this time, we only support transfers in local currency. So, if you have a PayPal account in the UK (GBP), but want to transfer money to your bank account in USD or EUR, you may be subject to cross border conversion fees.   We'll be sure to update our website if anything changes going forward. Hope this helps.   Siobhán ... View more

Hi @ADEV, Welcome to the community and sorry to hear you are experiencing problems withdrawing funds. I can see you are located in Bosnia & Herzegovina. In that case there would be a $5.00 withdrawal fee for withdrawals that are not automatically swept out to your bank on the 1st of every month. If you are experiencing problems withdrawing funds in the meantime, this may be our internal security system blocking the withdrawal. Please make sure you are logging in from a secure, local network and try again at a later date.   Hope this helps, Siobhan ... View more

Hi @arpita10, Welcome to the community and good question! You should find all of the information you need on the verification process and KYC steps here, https://www.paypal.com/in/smarthelp/article/how-do-i-receive-paypal-payments-faq1750.   Hope this helps, Siobhán     ... View more

Hi @Kristin89,   Welcome to the community. You should find all of the information you need on your tax here, https://www.paypal.com/us/smarthelp/article/common-us-irs-tax-questions-1099-k%2C-b-notice%2C-and-fatca-faq3405.   Hope this helps, Siobhán ... View more

Hi @shareque,   Welcome to the community and sorry to hear you are experiencing problems making this payment. Here's some further information on why you may be running into issues with this, https://www.paypal.com/uk/smarthelp/article/why-can%E2%80%99t-i-make-or-send-a-payment-faq3628?app=searchAutoComplete.    Hope this helps, Siobhán ... View more

Glad to hear you got to the bottom of this. :)   Siobhan ... View more

Hi @jurko19,    Welcome to the community. You should have the option to integrate guest checkout for your buyer to pay you directly without logging into PayPal, here's some additional information on the process and a link to our developers site, https://www.paypal.com/hr/smarthelp/article/what-is-paypal-checkout-and-how-does-it-work-faq3317. Hope this helps   Siobhan  ... View more

Hi @kennyboy73,    Welcome to the community. If you have a Canadian PayPal account and you wish to send funds in USD you can certainly do that however it would be to your daughters PayPal account and not directly to her bank account. She would need to 'withdraw' the funds once they have been received. Here's how to add money to your PayPal account, https://www.paypal.com/ca/smarthelp/article/how-long-does-it-take-to-transfer-money-from-a-u.s.-bank-account-to-my-paypal-account-faq1470. You can then click 'Send Money' to transfer this amount to your daughter, https://www.paypal.com/ca/smarthelp/article/how-do-i-send-a-payment-in-another-currency-faq1555.   Hope this helps, Siobhan ... View more

Hi @Willandersxn,   Welcome to the community. Are you trying to add funds from your bank account to your PayPal balance? If so, here's how to do this, https://www.paypal.com/uk/smarthelp/article/how-do-i-add-money-to-my-paypal-balance-faq1348. If you are trying to set up the direct debit mandate to make payments directly from your bank, you do this through your PayPal account, here you go https://www.paypal.com/uk/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045.   Hope this helps, Siobhan ... View more

Hi @mack5,   Sorry to hear there's a problem with your item, if you paid for 'Goods/Services' you should have the option to open a Non Receipt dispute or a Significantly not as described dispute. It sounds like this may have been sent as a personal payment and there is no buyer protection offered on personal payments I am afraid. You can check this by clicking on 'details' next to the payment. You should find further information on our buyer protection policy and how to report a problem here, https://www.paypal.com/uk/smarthelp/topic/DISPUTES_AND_LIMITATIONS. If it is a case where the payment was sent as a personal payment then you'll need to continue trying to work with the merchant directly for a resolution. Siobhan ... View more

Hi @girlieclown_79, Welcome to the community. Sometimes, transactions are declined or fail for reasons other than the unavailability of funds. For instance, if the address you provided to the online merchant differs from the address we have on file for you (your mother), the transaction could be declined. It sounds like there may be a security check on your mothers account, I would suggest she calls the 24-hour automated service using the toll-free telephone number printed on the back of your card.   Hope this helps, Siobhán ... View more

Hi @SUJAK0202,   Welcome to the community, I am not sure I understand the issue here. If you are trying to locate a payment you made you can look under the 'History' section of your PayPal account and select the date range you wish to check. You can then check the status of that payment by clicking on 'details' next to the payment.     Hope this helps, Siobhan ... View more

Hi @porty27,   Sorry to hear you are having problems with this button, you should find the help you need over on our developers page, https://developer.paypal.com/support/.    Hope this helps, Siobhan ... View more

Hi @IPA1, Sorry to hear you're experiencing problems withdrawing and welcome to the community. I would suggest clearing your cache & cookies and logging in from another web browser to attempt this withdrawal again. Once there are no limitations or restrictions on your account you should have no problem withdrawing funds.  Siobhan ... View more

Hi @ThomasJ75,    Welcome to the community. It sounds like you are referring to a business account and your statement preferences, you should find the answers you need here, https://developer.paypal.com/support/. Hope this helps,    Siobhan ... View more