Hi @Carol-CWP, Welcome to the community. Keyed-in payments entered manually are processed at a slightly higher fee of 3.4% + 20p. You should find further information Here. If you are still experiencing issues with the reader, it may be worth running a full factory re-set or unpairing the reader by forcing the app to close according to your device and operating system. Restart the app and then try to reconnect it to the card reader.   Hope this helps, Siobhán ... View more

Hi @Warren155,   Welcome to the community, your email address is essentially your account number so if someone is trying to pay you all they will need is your email address. Just make sure the email address is confirmed through your Profile in PayPal to allow you to receive payments. Hope this helps, Siobhán ... View more

Hi @th4nh,   Sorry to hear you are experiencing issues with this, if they continue when you try on another browser please reach out to PrePay Solutions directly on 0333 700 70 60 and they will be happy to help.   Siobhán ... View more

Hi @Wilmamcc,   Appreciate your concern here, adding funds can take up to 7 working days to complete. Generally, 2-3 days to leave your bank and 2-3 days to process to your PayPal balance.It is best to allow the full 7 working days.   Siobhán ... View more

Hi @TheKingZombie,   Welcome to the community. Firstly, please check that your email address is confirmed through the 'Settings' section of your PayPal account. If your email address was not confirmed then the payment would not have completed. Never send an item until you can see the payment in your PayPal account. If you are still unsure, here's how to idenity a phishing email, https://www.paypal.com/uk/selfhelp/article/how-to-spot-fake-emails-faq2340.   Hope this helps, Siobhán ... View more

Hi @Chillipink,    Welcome to the community. There is a fee when you send a payment to someone in another country. Once this is a commercial payment for Goods/Services then the recipient would pay the fee and between the UK and Cyprus it should be around 3.9% + 20p. Here you go, https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees#currencyconversion.   Hope this helps, Siobhán ... View more

Hi @Lindi1111,   Welcome to the community. Please make sure your email address is confirmed as it needs to be confirmed in order to receive funds. You can check this under the 'Settings' section of your PayPal account. You should find further information on what may be the issue Here.   Hope this helps, Siobhán ... View more

Hi @ImportsSp,   Welcome to the community. We can only provide support here in English at this time. Please reach out to us in English if possible and we will be happy to help.   Siobhán ... View more

Hi @LAlex,   Welcome to the community, for your own security I have deleted your previous screenshots. It sounds like your friend has issued you with a partial refund. If they used the 'Refund' link to refund you in full you should receive the same amount you sent. It would seem they may have issued you with a 'partial refund'. We would suggest reaching out to them directly to resolve this.   Hope this helps, Siobhán ... View more

Hi @Nrmukhtar,   Welcome to the community, if you still need help we would suggest opening a Significantly not as described case through the Resolution Centre of your PayPal account. Please include as much information as you can and the relevant team will investigate in full and keep you updated by email. You should find all of the information you need  Here.   Hope this helps, Siobhán ... View more

Hi Rottenko,   We do not recommend creating a new account, I am sorry to hear your account has been locked. There is no time you need to wait as such, you would need to reach out to the relevant team by phone. Once you verify your details they will help you with getting the account unlocked. Please use the 'Contact Us' -> 'Call Us' option at the bottom of any PayPal page and select 'Without logging in'.   Hope this helps, Siobhán ... View more

Hi @katadd,   Welcome to the community. Did you receive an email to say your withdrawal was being reviewed? Our primary concern is making sure that your money is secure. We do this by routinely reviewing some transactions. If it passes our review, we’ll release it and the regular withdrawal time-frame will then take effect. We’ll generally email you as soon as we have an update.   Hope this helps, Siobhán ... View more

Hi @Rafal3000,   Welcome to the community, good question. There is no option to have a specific statement delivered to you I am afraid however you should be able to customize your own history and download a report. You can download your transaction history into Quicken, QuickBooks, or into a spreadsheet application. From the History page, here's how to download your account's History log: Log in to your PayPal account. Click Activity at the top of the page. Here you can see all of your account activity, a specific transaction, or your most recent activity. To download the history, Click Statements and then select Activity export. Select the transaction type, date range, and format. Click Create Report. Hope this helps, Siobhán ... View more

Hi @Chillybons,   Good question, you as the seller would pay a receiving fee. Generally, it is 3.4% + 20p to receive a payment. If this is coming from a French PayPal account and you are in the UK then there would be an additional cross border .5% fee so it should be 3.9% + 20p. You should find additonal information here, https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees#crossborder.   Hope this helps, Siobhán ... View more

Hi @pysart07,   You should find steps on how to integrate this on our developers site, here you go https://developer.paypal.com/docs/classic/admin/checkout-settings/?mark=postage#configure-auto-calculation-of-shipping-charges.    Hope this helps, Siobhán ... View more

Hi @Rob_Woody,   Sorry to hear this has been your experience. You generally have 10 days to 'Appeal' a case in the Resolution Centre of your account. If this time has passed or you are unable to appeal this yourself, I would suggest reaching out to us by phone using the 'Contact Us' -> 'Call Us' option or emailing through the Secure Message Centre in your PayPal account with all of this information and the updated tracking details. The relevant team will be able to take a closer look.   Hope this helps, Siobhán ... View more

Hi @Dogsmistress,   Good question, you cannot refund a refund as such so you would need to use the 'Send Money' tab to send the payment amount back to your seller. Here you go, https://www.paypal.com/uk/selfhelp/article/how-do-i-send-money-faq1684/1.   Hope this helps, Siobhán     ... View more

Sorry to hear this @Spooner1962 and welcome to the community. Generally, when a card is declined it is down to the card issuer rejecting the payment. To be sure everything is ok from your end, you can review or modify your donation button settings to receive donations on your website. You can also create customised donation buttons. To create, edit or customise your buttons: Click the Profile icon at the top of the page and then select Profile and Settings from the drop-down menu. Select My Selling Preferences. Under 'Selling Online', in the 'PayPal Buttons' section, click Update. In the 'Related Items' box on the right, click Create New Button. In the Accept payments for drop-down menu, select the category for the payments you will be accepting and fill in all required fields. Select Step 2 and Step 3 for additional features. Click Create Button. Click Select Code to select the button code. Copy the HTML code for your button and paste it into the HTML code for your website. Hope this helps, Siobhán ... View more

Appreciate you updating the thread @kab242. Glad to hear this was resolved.    Siobhán ... View more

Hi @Tracy9,   Apologies for any confusion to date, if you are sending the invoice in GBP and your US buyer will be paying in GBP then you will be looking at an additional 1% cross-border fee so that on top of the standard fee of 3.4% + 20p should be 4.4% + 20p.   Hope this helps and we'll be sure to pass your feedback on this page to the relevant team.   Siobhán ... View more

Hi @Pepper30,   Sorry to hear your refund was delayed, here's some additional information on our refunds process which should help you, https://www.paypal.com/uk/selfhelp/article/where-is-my-refund-faq1212/1.    Siobhán ... View more

Hi @Scotty667,   Welcome to the community. A card can only be added to PayPal 3 times in the lifetime of that card. If this card has been added and removed that amount of times then I am afraid you won't be able to use it in our system again. If you believe the card may be still registered to another PayPal account then we can certainly take a look into this once you phone through to our support team using the 'Contact Us' -> 'Call Us' option at the bottom of any PayPal page.   Hope this helps, Siobhán ... View more

Hi @Sarah1233,   Welcome to the community. I am unsure what the question is here, if you are trying to make a payment I would suggest 'Verifying' your PayPal account first if you are having problems. You can generally do this by adding and confirming a card or bank account. You should find some additional information on making a payment Here.   Hope this helps, Siobhán ... View more

Hi @ tuweyjobdog,   Welcome to the community. This sounds frustrating, if you are getting an error message saying your card details are incorrect at checkout then it sounds like you have not registered this card to your PayPal account. You should find details on how to add your card Here. We accept most cards with the Visa, MasterCard & AMEX logo.   Hope this helps, Siobhán ... View more

Sorry to hear this @Loolatab,   There’s lots of helpful advice on our How to page and if you still have questions or concerns, contact our UK based customer support team on 020 8080 6500 or 0800 358 9448** or just email us on paypalhere-apps@paypal.com.   Siobhán ... View more

Hi @Gazza7,   This sounds frustrating, once you have an active local bank account registered to PayPal you should be able to click 'Withdraw' to take funds from your PayPal balance to your bank account. Please make sure you are logging in from a secure location and network when initiating your withdrawals.  Siobhán ... View more

Hi @lukasz1989ptaku,   @kernowlass is right, we would need more information on the type of payment you are referring to before we can advise you. It sounds like you received a refund which was then cancelled before it completed to your PayPal account. If so, it could be a problem with the funding source used by the sender. For example, a bank transfer/eCheque could have failed from their bank. Ask them to check again and if you still need help with your refund you can consider opening a dispute through the Resolution Centre of your PayPal account. Here you go, Report a problem.   Siobhán ... View more

Hi @shaun007, Appreciate your concern here, once you see the payment showing as 'Completed' in your PayPal account this sounds to be OK. Withdrawals can take up to 72 hrs to complete so it is not uncommon to show as 'Pending'. Please make sure you only send the item to the address provided to you in the transaction details section on PayPal to ensure you are covered under our Seller Protection Policy. Also, make sure this payment is marked as a payment for 'Goods/Services' and not a personal payment. You should find all of the information you need on our Seller Protection Policy Here.   Hope this helps, Siobhán ... View more

Hi @steve142,   Once reported to spoof@paypal.com, rest assured the relevant team should be able to investigate further.    Siobhán ... View more

Hi @maj9,   Sorry to hear this, you should be able to report any payments which have been made in the last 180 days. Here's where you should find further information, https://www.paypal.com/uk/selfhelp/article/how-do-i-open-a-dispute-with-a-seller-when-a-purchase-goes-wrong-faq957.    Hope this helps, Siobhán ... View more