PayPal_Siobhán

Hi @Martoh,   Welcome to the community. Here's some information on how you can withdraw using MPesa, https://www.paypal-mobilemoney.com/m-pesa/faq.    Hope this helps,  Siobhan ... View more

Hi @Becca_1992,   Apologies for the delay and sorry to hear you are experiencing problems uploading your documents. Jpeg and Gif files work best for compatibility. I would suggest trying this on another browser and converting the files if needs be.  Hope this helps, Siobhan ... View more

Hi @Perliwhites,   Sorry to hear you are experiencing issues printing your shipping labels. When creating a label with Royal Mail or Parcelforce, the Print Label page appears as a pop-up window after you click the 'Pay and Continue' button. If you have a pop-up blocker installed on your computer, it will prevent this window from opening. This is worth checking. The system requirements for printing a single postage label are:   • Operating System Supported: Windows • Macintosh Users - Safari (version 1.3) on Macintosh computers (Mac OS) However, label printers are not currently supported on Macintosh computers. • Browsers Supported: Internet Explorer 6.0 and 7.0, Mozilla Firefox 2.0, Netscape 6.2 and 8.1. Download the latest Internet Explorer or Netscape browser • JavaScript - Java TM 2 Runtime Environment must be downloaded. Please go to the Java website to make sure you have the latest version. • Pop-up blocker software must be disabled on your browser. I hope this helps.   Siobhán ... View more

Hi @yanwu,   Sorry to hear you are experiencing issues making this payment. There are many reasons why your payment may be denied. Your bank or card issuer may not be authorizing this transaction. Alternatively, you may be experiencing a block from our security system. I would suggest allowing a little time, logging in from a secure location using a different browser and trying your payment again.   Hope this helps, Siobhan ... View more

Hi @epit,   Sorry to hear you had problems with this sale. If you have received a refund, it will be credited back to the original funding source so a card for example or your PayPal balance. You should find further information on the process and how to locate your refund here, https://www.paypal.com/smarthelp/article/how-is-a-refund-credited-faq1083?app=searchAutoComplete.   Hope this helps, Siobhan ... View more

Hi @Valerie626,   Welcome to the community. The PayPal Cash Mastercard® lets you use the money in your balance to shop online and in-stores everywhere Mastercard is accepted or withdraw cash at ATMs. You should find all of the information you need Here.   Hope this helps, Siobhan ... View more

Hi @bamzbamz,   Welcome to the community and apologies for the delay. Linking your PayPal account triggers an authorization of a Preapproved Payment Plan to GCash. Please note that it is important that your first and last name on your PayPal matches with your first and last name on your GCash account. Also, your PayPal account should be a personal account for this link to work. You should find further information to help you with the process here, https://www.gcash.com/personal/paypal/.    Hope this helps, Siobhan ... View more

Hi @craig44,    Sorry to hear this. I would report this to your local police and cancel your card. Please phone our support team using the 'Help & Contact' link at the bottom of any PayPal page and we'll be happy to help you get this reported on our side and the card blocked.   Hope this helps, Siobhan ... View more

Thanks for letting us know @vaj-777. Glad to hear you got to the bottom of this. 🙂   Siobhan ... View more

Hi @vaj-777,   Sorry to hear you are experiencing problems making this payment. There are a couple of reasons why a payment may be denied. It could be your card issuer or bank not authorizing the transaction or our security system blocking the payment. I would suggest trying a different browser and attempting your payment again.   Hope this helps, Siobhan     ... View more

Hi @Missb121182,   Welcome to the community. Sorry to hear you have had unauthorised activity. It sounds like you will need to re-create the payment agreement you had with this merchant. You should be able to do this through the merchants site directly, if this is how the initial agreement was created. You can check the status of your agreements or subscriptions by clicking on 'Settings' -> 'Payments' -> 'Manage automatic payments'.    Hope this helps, Siobhan ... View more

Hi @cj190817,   Welcome to the community. You won't be able to change the bank type through your account I am afraid, however, please try sending a request through the 'Help & Contact' option at the bottom of any PayPal page. In this email, include the last 2 digits of the bank and that you authorize PayPal to make the change on your behalf. The relevant team should update you within a couple of working days.   Hope this helps,  Siobhan ... View more

Hi @MintJulip,   Sorry to hear you've had this experience. It sounds like you have reported this, we've reviewed your account and we’re satisfied that your account is secure and there has been no access by a third party. For this reason, it seems we're unable to proceed with your unauthorised payment claim. I can only suggest trying to work with the merchant to obtain a refund going forward.  Siobhan ... View more

Hi @Greenhopster,   Welcome to the community. Are you referring to PayPal Credit? If so, at any time you can choose to make a one-time payment or schedule automatic payments towards your balance due. You can pay from either your PayPal balance if you have a PayPal Cash or PayPal Cash Plus account, or your linked bank account conveniently on PayPal.com. You should find all of the information you need Here.   Hope this helps, Siobhan ... View more

Hi @SHEEBEE12.   Welcome to the community. Do you mean that you received payments which are not showing in your PayPal balance? If so, please check the status of these payments to see if they show as 'Completed'. If not, then it sounds like they may have been returned to the sender. If EUR is not your primary balance in PayPal, you may have been asked to 'Accept' these payments. After a certain amount of time, pending payments are returned to the sender so it sounds like this is what happened here.    Hope this helps, Siobhan ... View more

Hi @Seff, Welcome to the community. Sorry to hear you are experiencing issues receiving payments. Is your PayPal account Verified? If not, we would suggest you verify it by adding and confirming a card. You should find further information Here.   Siobhán ... View more

Hi @realb23,   Welcome to the community. Sorry to hear you are experiencing problems using your PayPal balance. Make sure your balance is in the same currency as the payment you are trying to complete. If not, you can try converting this under the 'Wallet' section of your account. Your balance should always be used as your primary funding source and the remainder then charged to the relevant bank or card.   Hope this helps, Siobhan ... View more

Hi @YadHanary,   Sorry to hear you are experiencing problems making this payment. Make sure your balance is in the same currency as the payment you are trying to complete. If not, you can try converting this under the 'Wallet' section of your account. If you continue to experience problems, it sounds like our security system may be blocking your payment. It helps to add a financial and verify your PayPal account, https://www.paypal.com/uk/smarthelp/article/how-do-i-verify-my-paypal-account-faq444?app=searchAutoComplete. Hope this helps, Siobhan ... View more

Hi @GalynaRadetska, Welcome to the community. It sounds like these emails were not sent from us, and I am so sorry that you received them. If you still have them, please forward them to spoof@paypal.com. If you happened to click on any of the links in the emails, please change your PayPal password and security questions at your earliest convenience by following the steps listed here: https://www.paypal.com/smarthelp/article/FAQ1440 Thank you!   Siobhan ... View more

Hi @obryan1,   Welcome to the community. We appreciate the need to view your account history. Please only select 2 year blocks when choosing your dates. Once you make sure you are within the 2 year date range, you should have full visibility when using a web browser.   Siobhan ... View more

Hi @EaglerRiver, Welcome to the community. This is unusual and is not a requirement. We would not suggest sharing your personal documents. If the seller is not happy with processing the transaction, then you can certainly request a refund.   Hope this helps, Siobhan ... View more

Hi @CHRISCHRIS4,   Apologies for the delay. If a claim is opened through PayPal for an item being 'Significantly not as Described', we would not close it and issue a refund to the buyer without valid tracking information showing the item has been delivered back to the Seller. You should find further information on our Seller Protection policy Here.   Hope this helps, Siobhan ... View more

Hi @farawaytrees,    Welcome to the community. You should be able to view your history 'with running account balance'. Once you click on this option, your balance will show over that selected period of time. It is always best to try this on a web browser rather than the app.   Hope this helps, Siobhán ... View more