PayPal Community

PayPal_Siobhán · ‎Apr-20-2022

You're welcome. 🙂

PayPal_Siobhán · ‎Apr-20-2022

Sorry to hear this has happened to you @HarriedMom. Rest assured, the refund will go back to the same card charged even if it was not registered to the account at the time. It may take up to 7 working days to show. Hope this helps, Siobhan

PayPal_Siobhán · ‎Apr-20-2022

Hi @sheenalee, We'd like to help. Is the transaction showing in your own PayPal account or did you check out as a guest? If you checked out as a guest and have used that merchant in the past that may explain the incorrect email address being used. Alternatively, the address may have auto populated on the merchants side when checking out if you use a shared device. You should find all of the information you need on how to edit or update any email addresses used on your account Here. Hope this helps, Siobhan

PayPal_Siobhán · ‎Apr-20-2022

Hi @zakharfsk , Welcome to the community. I can see from your profile you are located in Ukraine. You should be able to receive funds in this case. Can you make sure your PayPal account is verified, that your email address is confirmed and that you have a verified card on the account? If all of these are done, you should be able to receive your payment. You should find further information to help you here, https://www.paypal.com/ua/webapps/mpp/home. Hope this helps, Siobhan

PayPal_Siobhán · ‎Apr-20-2022

Hi @masbts, Thanks for reaching out here on the community. It sounds like you have opened your PayPal account using the wrong country. There is no way to change a country once the account has been created so you will need to close this account and open a new one using the correct address details. Make sure to remove any cards or bank accounts before you close the account so you can add them to your new account. Hope this helps, Siobhan

PayPal_Siobhán · ‎Apr-20-2022

Hi @MissA1 , Thank you for contacting PayPal and welcome to the community. Here's some further information on how you can ensure that your donation was set up correctly, https://www.paypal.com/au/webapps/mpp/support-a-charity-at-checkout. Hope this helps, Siobhan

PayPal_Siobhán · ‎Apr-01-2022

Hi @QVLWTQRPXFP3Y, Welcome to the community. Here's the information you should need to verify your account, https://www.paypal.com/smarthelp/article/how-do-i-verify-my-paypal-account-faq444?app=searchAutoComplete. Hope this helps, Siobhan

PayPal_Siobhán · ‎Mar-30-2022

Hi @CislariuBogdan, Welcome to the community. We appreciate your concern with funds being held. There is a fee charged to receive a payment so this may be the discrepancy. You can generally check this by clicking on 'details' next to the transaction. Here's some additional information on why your payment may be on hold, https://www.paypal.com/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987. If you have added your tracking information, please allow a little time and you will be notified once funds are released. Hope this helps, Siobhan

PayPal_Siobhán · ‎Aug-05-2020

Hi @Lucy2521, Sorry to hear this has happened. If you have yet to receive the item you purchased or the item you purchased is significantly different from what was described, you can file a dispute through PayPal by following the steps listed here: https://www.paypal.com/us/smarthelp/article/FAQ1344. If you are unable to resolve your dispute directly with the seller, then it is important that you escalate this dispute to a PayPal claim within 20 days. By escalating this dispute to a claim, you are asking PayPal to investigate the dispute and determine its outcome. If the dispute is not escalated to a claim within 20 days, then it will automatically be closed. I hope this helps, Siobhan

PayPal_Siobhán · ‎Aug-05-2020

Hi @NoGuideNoHeslt, Sorry to hear this. If your account has been limited and you are not seeing the option to 'Appeal' then it sounds like this decision is a permanent one I am afraid. When a decision like this is made, a thorough review is generally completed and it is determined there is a risk in continuing to allow you to use our services. You will need to use a different payments processor. Siobhan

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