Hi @SBlackPhoto,    Please let us know what you need help with?   Siobhán ... View more

We'll be sure to pass your feedback to the relevant team. :) ... View more

Hi @Emil_sandholm,   Thanks for reaching out, if you are referring to a case opened against an item you sold then you should see the option to 'Respond' through the Resolution Centre of your account. Our review team will then check to see if we can cover you under our Seller Protection policy. Here you go, https://www.paypal.com/uk/smarthelp/article/how-do-i-provide-additional-information-or-evidence-to-help-resolve-a-dispute-or-claim-faq1455.   Siobhán ... View more

I appreciate that, rest assured we would not try to make things difficult for you but there is certain information we are required to collect from every customer. The relevant team should keep you updated going forward.    Siobhán ... View more

Hi @itsroxas,   Sorry to hear this is taking some time, generally around 72 hrs for review but this does depend on the issue. If there is anything additional needed you will be updated by email directly so make sure you keep an eye on the primary email address linked to your PayPal account. You should also be able to see the status of your limitation in the Resolution Centre.   Hope this helps, Siobhán ... View more

If you have sent the item before being paid then I am afraid we cannot force someone to pay you @MrWilsonS. See our Seller Protection Policy Here.   Sorry this was not the answer you were hoping for,    Siobhán ... View more

If you have a withdrawal pending, please allow the 72 hours to pass first @emily0100. After, we would suggest making sure your name is correct.  You can submit a request to change the name on your Personal/ Premier PayPal account for a typographical error or a legal name change (marriage, divorce, legal). We’re unable to change the name on a PayPal account to a different person's name. To start the process click on 'Update' next to your name in the 'Settings' section of your PayPal account.   Siobhán ... View more

Hi @MrWilsonS,   Sorry to hear this. We would not recommend sending any items or providing any services until you see the relevant payment in your PayPal account. You can certainly send an invoice, you should find all of the information you need Here. You are unable to open a dispute as such for an item/service you have not been paid for. I hope you get to the bottom of this with your buyer directly.    Siobhán ... View more

Welcome to the community @emily0100, Don't worry, this sounds to be a standard review. Withdrawals can take anything from 2-72 hrs to complete. You should find some additional information on the process Here.   Siobhán ... View more

Hi @NicoleEledia,   Welcome to the community. I'd be happy to help, if you did not receive a payment confirmation email from PayPal and you can not see this amount in the transaction history section of your account then it sounds like the payment was not successful. If this was a card payment, it sounds like a case where your bank may have placed a hold on the funds like a pre-authorisation. I would suggest trying to reach out to your bank again and asking that this is released. It also may be a case where you need to allow a couple of working days and you see the amount drop off from your recent history section of your bank account.   I hope this helps, Siobhán     ... View more

Hi @th4nh,   Sorry to hear you are experiencing issues with this, if they continue when you try on another browser please reach out to PrePay Solutions directly on 0333 700 70 60 and they will be happy to help.   Siobhán ... View more

Hi @TheKingZombie,   Welcome to the community. Firstly, please check that your email address is confirmed through the 'Settings' section of your PayPal account. If your email address was not confirmed then the payment would not have completed. Never send an item until you can see the payment in your PayPal account. If you are still unsure, here's how to idenity a phishing email, https://www.paypal.com/uk/selfhelp/article/how-to-spot-fake-emails-faq2340.   Hope this helps, Siobhán ... View more

Hi @Chillipink,    Welcome to the community. There is a fee when you send a payment to someone in another country. Once this is a commercial payment for Goods/Services then the recipient would pay the fee and between the UK and Cyprus it should be around 3.9% + 20p. Here you go, https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees#currencyconversion.   Hope this helps, Siobhán ... View more

Hi @Lindi1111,   Welcome to the community. Please make sure your email address is confirmed as it needs to be confirmed in order to receive funds. You can check this under the 'Settings' section of your PayPal account. You should find further information on what may be the issue Here.   Hope this helps, Siobhán ... View more

Hi @ImportsSp,   Welcome to the community. We can only provide support here in English at this time. Please reach out to us in English if possible and we will be happy to help.   Siobhán ... View more

Hi @LAlex,   Welcome to the community, for your own security I have deleted your previous screenshots. It sounds like your friend has issued you with a partial refund. If they used the 'Refund' link to refund you in full you should receive the same amount you sent. It would seem they may have issued you with a 'partial refund'. We would suggest reaching out to them directly to resolve this.   Hope this helps, Siobhán ... View more

Hi @Nrmukhtar,   Welcome to the community, if you still need help we would suggest opening a Significantly not as described case through the Resolution Centre of your PayPal account. Please include as much information as you can and the relevant team will investigate in full and keep you updated by email. You should find all of the information you need  Here.   Hope this helps, Siobhán ... View more

Hi Rottenko,   We do not recommend creating a new account, I am sorry to hear your account has been locked. There is no time you need to wait as such, you would need to reach out to the relevant team by phone. Once you verify your details they will help you with getting the account unlocked. Please use the 'Contact Us' -> 'Call Us' option at the bottom of any PayPal page and select 'Without logging in'.   Hope this helps, Siobhán ... View more

Hi @katadd,   Welcome to the community. Did you receive an email to say your withdrawal was being reviewed? Our primary concern is making sure that your money is secure. We do this by routinely reviewing some transactions. If it passes our review, we’ll release it and the regular withdrawal time-frame will then take effect. We’ll generally email you as soon as we have an update.   Hope this helps, Siobhán ... View more

Hi @Rafal3000,   Welcome to the community, good question. There is no option to have a specific statement delivered to you I am afraid however you should be able to customize your own history and download a report. You can download your transaction history into Quicken, QuickBooks, or into a spreadsheet application. From the History page, here's how to download your account's History log: Log in to your PayPal account. Click Activity at the top of the page. Here you can see all of your account activity, a specific transaction, or your most recent activity. To download the history, Click Statements and then select Activity export. Select the transaction type, date range, and format. Click Create Report. Hope this helps, Siobhán ... View more

Hi @Chillybons,   Good question, you as the seller would pay a receiving fee. Generally, it is 3.4% + 20p to receive a payment. If this is coming from a French PayPal account and you are in the UK then there would be an additional cross border .5% fee so it should be 3.9% + 20p. You should find additonal information here, https://www.paypal.com/uk/webapps/mpp/cross-border-and-conversion-fees#crossborder.   Hope this helps, Siobhán ... View more

Hi @pysart07,   You should find steps on how to integrate this on our developers site, here you go https://developer.paypal.com/docs/classic/admin/checkout-settings/?mark=postage#configure-auto-calculation-of-shipping-charges.    Hope this helps, Siobhán ... View more

Hi @Rob_Woody,   Sorry to hear this has been your experience. You generally have 10 days to 'Appeal' a case in the Resolution Centre of your account. If this time has passed or you are unable to appeal this yourself, I would suggest reaching out to us by phone using the 'Contact Us' -> 'Call Us' option or emailing through the Secure Message Centre in your PayPal account with all of this information and the updated tracking details. The relevant team will be able to take a closer look.   Hope this helps, Siobhán ... View more

Hi @Dogsmistress,   Good question, you cannot refund a refund as such so you would need to use the 'Send Money' tab to send the payment amount back to your seller. Here you go, https://www.paypal.com/uk/selfhelp/article/how-do-i-send-money-faq1684/1.   Hope this helps, Siobhán     ... View more

Sorry to hear this @Spooner1962 and welcome to the community. Generally, when a card is declined it is down to the card issuer rejecting the payment. To be sure everything is ok from your end, you can review or modify your donation button settings to receive donations on your website. You can also create customised donation buttons. To create, edit or customise your buttons: Click the Profile icon at the top of the page and then select Profile and Settings from the drop-down menu. Select My Selling Preferences. Under 'Selling Online', in the 'PayPal Buttons' section, click Update. In the 'Related Items' box on the right, click Create New Button. In the Accept payments for drop-down menu, select the category for the payments you will be accepting and fill in all required fields. Select Step 2 and Step 3 for additional features. Click Create Button. Click Select Code to select the button code. Copy the HTML code for your button and paste it into the HTML code for your website. Hope this helps, Siobhán ... View more