PayPal Community

Hi Kilos,   Thank you for posting and welcome to the Community Forum!   I’m sorry to hear about the challenges.   If you have an ABSA account and you wish to send money (buy with your PayPal account) you can link your debit or credit card which will allow you to fund the payments.   However if you have received money into your PayPal account which you wish to withdraw to your bank account you will be able to do it only with an FNB bank account. You can find more information here: https://www.fnb.co.za/business-banking/forex/paypal.html and https://www.fnb.co.za/downloads/PAYPAL-quick-guide-FNB.pdf.   Hope it helps. Anna ... View more

Hi uksergio,   Thank you for posting and welcome to the Community Forum!   I’m sorry to hear about the challenges.   The reason why you can add any cards or re-activate the Direct Debit is the most likely the address change. Please note that PayPal is country specific and you can add only UK addresses to your UK PayPal account. Additionally the address must match the address registered on your local bank account.   If you wish to solve the issue please make sure to add the correct, local address matching the address you have registered on your bank account.   If you live temporarily in Spain, and you wish to use your local Spanish card, you should be able to create a Spanish PayPal account for that purpose.   However, if you have moved to Spain permanently and you no longer have UK bank account, it would be recommended for you to close the UK PayPal account and register Spanish PayPal account.   If you need any further assistance, please consider calling PayPal Customer Services by clicking onto Contact us on any PayPal page as they will be able to help.   We also provide support via Social Media. You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.   Hope it helps. Anna ... View more

Hi sofiamureithi,   Thank you for posting and welcome to the Community Forum!   In situation when you deliver items online, as a proof of delivery you can provide any proof showing that the item has been successfully sent to the user e.g. copy of the email sent to the user or your database log showing that you’ve sent the item to the user’s account.   Please provide the details as soon as possible to allow review.   Hope it helps. Anna ... View more

Hi Djjamz6,   Thank you for your answer.   If you have contacted the Customer Services, I'm sure the issue has been escalated and will be looked into as soon as possible.   Can you please allow few more days for the resolution? I'm sure they will contact you any time now.   Thank you for your patience and sorry for any inconvenience caused.   Anna ... View more

Hi JessMT,   Thank you for posting and welcome to the Community Forum!   I’m sorry to hear this.   Do you have a PayPal account or you’ve paid as a guest?   Regrettably we can’t see your account details here. I would recommend you calling PayPal Customer Services by clicking onto Contact us on any PayPal page as they will be able to review your account and help you.   We also provide support via Social Media. You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.   Hope it helps. Anna ... View more

Hi smallfry19,   Thank you for posting and welcome to the Community Forum!   Thank you for your interest in PayPal Here.   You can integrate the PayPal Here into your existing business account. This is the recommended approach unless your existing business account is created for a different business that you wish to use the PayPal Here for.   You can order the card reader here: https://www.paypal.com/uk/webapps/mpp/credit-card-reader. You can also apply for the service using the link Sign up for PayPal Here now if you already have the Card Reader.   Hope it helps. Anna ... View more

Hi Ladylashes,   Thank you for posting and welcome to the Community Forum!   I’m very sorry to hear about the situation.     This is unusual. Is the email address your buyers send the money onto linked and confirmed on your PayPal account? Did you make any changes to the email address recently? What is the status of the payment on your buyer’s account?   Have you considered using the PayPal.me commercial link or using an invoice system?   Regrettably we can’t see your account details here. I would recommend you calling PayPal Customer Services by clicking onto Contact us on any PayPal page as they will be able to review your account and advise the best course of action.   We also provide support via Social Media. You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.   Hope it helps. Anna ... View more

Hi yeahitzlou,   Thank you for posting and welcome to the Community Forum!   I’m very sorry to hear about the situation.     If you are underage or were underage at the moment of the account creation, I would recommend you uploading your proof of identity as soon as possible in order to receive access to your funds.   If there are no additional unresolved issues on the account you should be allowed to create a new PayPal account once you are of age.   Hope it helps.   Once you resolve the situation with this account, please refrain from creating new PayPal accounts until you reach legal age as otherwise you may be permanently blocked from using the service in the future.   Thank you. Anna ... View more

Hi PhilHarmonik,   Thank you for posting and welcome to the Community Forum!   I’m very sorry to hear about the challenge with send us the documents.   If were requested to provide any information in regards to a claim, you would have an option to do so via the claim itself.   Please do not send attachments in emails as they can’t be opened.   If you still wish to upload the documents, you can use this link: www.paypal.co.uk/uploadstatement. You will be asked to log in to your PayPal account beforehand.   Once you upload all the documents, please make sure to either call the Customer Services or contact us via Social Media in order to link the documents with the claim as soon as possible.   You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.   Hope it helps and sorry for any inconvenience caused. Anna ... View more

Hi Mark_Rammer,   Thank you for posting and welcome to the Community Forum!   I’m very sorry to hear about the issue.     In this situation, please upload the documents using this link: www.paypal.co.uk/uploadstatement. You will be asked to log in to your PayPal account beforehand.   Once you upload all the documents, please make sure to either call the Customer Services or contact us via Social Media in order to move the limitation to review as soon as possible.   You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.   Hope it helps and sorry for any inconvenience caused. Anna ... View more