PayPal Community

Hi katanagsx1100,   You can view PayPal's current exchange rates at any time by logging in to your account and accessing the Currency Converter.   Go to www.paypal.co.uk and log in to your account. Click ‘Profile’ near the top of the page. Click 'My money.' Click ‘Currencies’ beside ‘PayPal balance.’ Enter the requested information and click ‘Calculate.’ You will be able to make a simulation of conversion to Hong Kong Dollars or if you wish and have funds available in PayPal balance, you can convert funds to that currency by clicking on 'Continue' button after making balance conversion simulation. Hope it helps.   Anna   ... View more

Hi cat1960,   Welcome on the Community Forum!   To answer your question, when you wish to make payments or withdraw funds to your bank account we will ask you to confirm ownership of this bank account. This is for security purposes.   When you will initiate the verification process, we'll send 2 random deposits (both between 1p and 99p) to your bank account. These deposits are at our expense and you'll find them on your online bank statement within 2-3 working days, or on your next paper statement.   Here’s how to enter the random deposits and confirm your bank account: Go to www.paypal.com/uk and log in to your account. Click Profile near the top of the page. Click My money. Click Unconfirmed next to the bank account you want to confirm. Enter the exact amounts of the 2 deposits made to your account, then click Submit. As Paula confirmed, PayPal will only request payments initiated by you from your bank account.   Hope it answers your questions.   Anna ... View more

Hi All,   Welcome the New Members on the Community Forum!   Please find the link to detailed explanation of PayPal transaction fees: PayPal UK fees breakdown   Hope it answers your posts.   Anna ... View more

Hi Barakuda and cronerull,   In this situation it would be the best if you could contact PayPal Customer Service to allow review of your accounts. To contact, please follow the steps bellow:   1. Log in to your PayPal account at www.paypal.com 2. Click 'Contact Us' at the bottom of the page. 3. Choose contact method.   Hope it helps.   Regards Anna ... View more

Hi jensenma,   In this situation I would advise you changing your password and security questions on your PayPal and email accounts if you have any concern that the spoofer could get access to them - just for security reasons.   However spoofers usually try to make you send them money in the following scenario:   1. You receive a false email claiming you've received payment through PayPal including additional amount to cover shipping costs (but no transaction is visible under Transaction History). 2. Spoofer asks for confirmation of payment sent (via different payment processing company) to shipping company chosen by himself. 3. Once you provide him with the payment confirmation, he collects funds and dissapears.   If you have any concerns about your safety, please consider contacting police station.   Hope it helps to understand the spoof process.   Anna     ... View more

Hi MrClean697,   Please, check the article Error message: 'We're sorry, but we can't send your payment right now.'   Hope it helps.   Anna ... View more

Hi All,   I would like to clarify that to provide one of the safest online payment services, PayPal review every payment before it's approved. In the review, it takes into account every part of the payment. Occasionally, it must stop a payment. This is similar to the way other banks and credit card companies work.   When a payment is stopped, it's not a reflection of the account activities, but rather PayPal's noticed a pattern associated with higher-than-normal risk.   Here are some things that you can do that may help: Try to send the payment at a later date Try to send the payment using a different card/bank to fund the payment if possible Add the money from your bank to your PayPal balance and then try sending the payment from there if possible Get verified, unless you've already done so Hope it helps.   Anna ... View more

Hi Ryan113,   Welcome to the Forum!   In this situation I would advise you to contact Customer Service directly to review this situation asap.   To contact us: Go to www.paypal.com/uk and log in to your PayPal account. Click Contact Us near the bottom of the page. Click Call us option. I would also advise you to check the following link to find more information about seller protection: https://www.paypal.com/uk/cgi-bin/webscr?cmd=_help&t=escalateTab   Hope it helps.   Regards Anna     ... View more

Hi kirkhall,   Welcome to the Forum!   In situation when you can't see your refund issued over 30 days ago I would advise you to contact Customer Service directly to allow full review of your account and initiating refund tracing process.   To contact us: Go to www.paypal.com/uk and log in to your PayPal account. Click Contact Us near the bottom of the page. Chose contact channel you wish to use. Please note that providing documents like proof of identity and card statement might be required.   Hope it helps.   Regards Anna ... View more

Hi ShannonCarruthe,   Welcome at the Community Forum.   Great answer snowwhite!   Just additionally, after cleaning cash & cookies, try opening a Dispute via your PayPal account.   Here is more explanation about our dispute opening process. To open a dispute on a transaction, please follow the steps below: 1. Log in to your PayPal account at www.paypal.co.uk 2. Click 'Resolution Centre' near the top of the page. 3. In the 'Report a problem' section click the ‘Dispute a Transaction' button. 4. Select ‘Item dispute’ and click ‘Continue’. 5. Click the 'Find transaction ID'. A new window displays your transaction history. 6. Click the ‘Transaction ID' you want to dispute. 7. Click ‘Continue’ and follow the instructions. You've 45 days after the date of the payment to open a dispute. A dispute can be escalated to a claim by either party within 20 days of the dispute being filed, at which point PayPal will investigate and decide the outcome. To escalate a dispute, follow the steps below: 1. Log in to your PayPal account at www.paypal.co.uk 2. Click ‘Resolution Centre’ near the top of the page. 3. Click ‘View’ next to the dispute you want to escalate. 4. Click 'Escalate this dispute to a PayPal claim' near the bottom of the page. 5. Follow the instructions. 6. Click ‘Escalate to a Claim’. Notes: • You may not open a dispute for any transaction with both PayPal and eBay • If a dispute is not escalated to a claim within 20 days, it is closed automatically. Closed disputes cannot be re-opened or escalated to a claim • Buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received • If you choose to escalate a Non Receipt dispute into a claim, we'll ask the seller to provide tracking information that shows the item was delivered to your address • If you choose to escalate a dispute for Significantly Not As Described, please be aware that you may need to return the item to the seller at your own expense using a postage method that can be tracked online • With certain higher value items we may require third-party documentation to authenticate and validate your claim     Hope it helps.   Regards Anna ... View more