A Fair Solution To The 21 Day Hold

SirTinLee
Contributor
Contributor

Ok, let's face it, no matter how much we complain, PayPal is not going to stop their 21 day hold policy.  The complaining has gone on for more than a year from what I have read.   Many may not agree, but PayPal has a right to institute policy they believe will protect or enrich the business.  My problem is that they do not offer a simple means for sellers to have the 21 day hold lifted when waranted.   Right now, PayPal's answer to the many compalints is basically - if you don't like it, don't use PayPal - and although their are other money transmitters, PayPal is the most popular and directly associated with eBay.  It does not seem to be beneficial for any of us to just stop using PayPal.   However, it would seem to be very beneficial to stop selling on eBay until PayPal makes it easier to for us to have money released prior to the 21 day hold when warranted.   By joining together and not selling on ebay, we can hit both ebay and PayPal in the pockets.  eBay and PayPal need sellers just as much as they need buyers, there are other popular sites to sell on and alternatives to Paypal if need be.    Of course, for this to work, we need numbers and some of the big sellers to be effective.   Let's start with those being effected now.  If all you are going to do is complain, then don't expect relief, they have a business to run and believe their policy is vital to their properity regardless of how it effects you.  So, if you want to stop crying and start doing something about this issue, speak up and let it be known how many are on board?   A simle "yes" in response to this idea will be sufficient.

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96 REPLIES 96

MissyBennett
Contributor
Contributor
YOU ARE AWESOME!! Thanks for the suggestions!! I plan on definitely taking my business elsewhere!!
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inxs3500
New Community Member

Its clear Ebay cares only about the buyer...

I cant believe after jumping thru all of their hoops and still unable to receieve MY funds.

Even after the buyer gets the item days after purchase and give Great feedback I STILL

can receive my funds because the Post office didnt do their job in entering  tracking information.

Im so ready to stop Selling all together if this doesn change soon. All ebay says is too bad so sad.

I wish we could do something about this...any ideas?

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boricvamorena13
Contributor
Contributor

Would it be a good idea to trust the buyer to send the money once again to you? You could issue a refund, and later the buyer could send the money to your paypal as a donation, or any other kind of money transfer, and it would be available immediately right? What would happen if three or four people get issued refunds by me, and it results in immediate recovery of my funds? You think it is not worth it to have 4 or 5 or 6 refunds in your record for immediate acquisition of your money?

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7yearseller
Contributor
Contributor

@boricvamorena13 wrote:

Would it be a good idea to trust the buyer to send the money once again to you? You could issue a refund, and later the buyer could send the money to your paypal as a donation, or any other kind of money transfer, and it would be available immediately right? What would happen if three or four people get issued refunds by me, and it results in immediate recovery of my funds? You think it is not worth it to have 4 or 5 or 6 refunds in your record for immediate acquisition of your money?


   Too many refunds sends up a red flag. Unfortunately, it seems the computer can't tell the difference in your sending an item wrong and refunding from a refund for an overage of shipping paid. I have always refunded any overage because unless you pack it first, there is no way to know the exact weight to the ounce, and we don't want pack and then have to unpack if they buy more than one item.

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dixie117
Member
Member

I personally am offended at the email I received since it said I was deemed "high risk" for having to refund people money. I find that interesting given the fact I've only sold 2 or 3 things on Ebay and have had positive feedback regarding the sales. I also find it interesting that I received the email today stating it was going to to affect today, thanks for the advanced notice, and that I have something on eBay I'm trying to sell that ends on Saturday. 

 

I just want to know why they did this. What is the logic behind it? Is it because they make money off the money being held? From a customer service standpoint I would think it would have been better to give people notice make it clear across the board for everyone and not just certain individuals. For people who make a living selling stuff on Ebay I imagine its a shock to wake up one day and find your not getting your money now for 3 weeks.  

 

Any insight would be appreciated. I imagine contact Paypal is not going to get me any answers right now. 

 

 

 

 

 

 

 

 

 

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7yearseller
Contributor
Contributor

In no way intending disrespect, but if you will go into the thread titled Horrible Idea to hold funds for 21 days !!!, you will find out a lot more about it. There are varying opinions and varying experiences, thus many different views. You may see some people, like me, who were upset about this at first, but I came to understand why they have to do this. As I have said a lot, it is not that I like it, it is just that I do understand what businesses often have to do to stay in business. There are those who look at this one way and then those of us who see it another way. I feel it is just a strategic business move, and that nothing can be done to change it across the board, but each seller can work on their own to do everything by the book and have their holds lifted in time. Mine have been, but that is not to say it will not happen again to my funds. It is something you really have to learn to work with. There are many eBay sellers who have not been affected at all, but those of us who have did or did not do some little something that appears as a red flag to Paypal. The case of the seller who says it is because of so many refunds is an example. I refund a lot, as well, but my refunds are overages on shipping. I will no longer refund any overages because of this. That is just one small example.

 

If you will read through the other thread, you will see some of the reasons given by a moderator on here, some things I have repeated, and you will also see very angry people who think they can stop this action by not selling. That won't make a dent in the 23 million sellers on eBay.

 

I wish you the very best. I truly do. Please don't allow the bitter people on here to sway you, because again you simply can't change it. And, no I don't work for Paypal, but I have been accused of that and being pro-paypal. I am simply a small seller who realized I would lose more if I just quit selling than if I have to wait a while for my funds. If you print your labels with Paypal, not eBay, you will be paying for the label, but from a few seconds to 24 hours, the shipping funds will be released and you will have that money to use for another label. The moderator here said to just keep a few shipping charges in Paypal so you always have extra money to be used for labels.

 

I covered a lot of what is happening, but you may learn more from the other thread I mentioned.

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SirTinLee
Contributor
Contributor

@7yearseller wrote:

In no way intending disrespect, but if you will go into the thread titled Horrible Idea to hold funds for 21 days !!!, you will find out a lot more about it. There are varying opinions and varying experiences, thus many different views. You may see some people, like me, who were upset about this at first, but I came to understand why they have to do this. As I have said a lot, it is not that I like it, it is just that I do understand what businesses often have to do to stay in business. There are those who look at this one way and then those of us who see it another way. I feel it is just a strategic business move, and that nothing can be done to change it across the board, but each seller can work on their own to do everything by the book and have their holds lifted in time. Mine have been, but that is not to say it will not happen again to my funds. It is something you really have to learn to work with. There are many eBay sellers who have not been affected at all, but those of us who have did or did not do some little something that appears as a red flag to Paypal. The case of the seller who says it is because of so many refunds is an example. I refund a lot, as well, but my refunds are overages on shipping. I will no longer refund any overages because of this. That is just one small example.

 

If you will read through the other thread, you will see some of the reasons given by a moderator on here, some things I have repeated, and you will also see very angry people who think they can stop this action by not selling. That won't make a dent in the 23 million sellers on eBay.

 

I wish you the very best. I truly do. Please don't allow the bitter people on here to sway you, because again you simply can't change it. And, no I don't work for Paypal, but I have been accused of that and being pro-paypal. I am simply a small seller who realized I would lose more if I just quit selling than if I have to wait a while for my funds. If you print your labels with Paypal, not eBay, you will be paying for the label, but from a few seconds to 24 hours, the shipping funds will be released and you will have that money to use for another label. The moderator here said to just keep a few shipping charges in Paypal so you always have extra money to be used for labels.

 

I covered a lot of what is happening, but you may learn more from the other thread I mentioned.


Yes, I started a post entitled "a fair solution to the 21 day hold", suggesting that sellers ban together in protest of an unfair policy that eventually will effect all sellers, regardless of their size; and yes, it probably sounds impossible to accomplish; like the proverbial David against Goliath. Nevertheless, as long as sellers continue to encourage PayPal/eBay to contrive policies, without regard to their main income providers, the sellers, they will continue to infringe on our livlihood. Complaining is not enough. Understanding their purpose, in spite of the fact that a policy interfers with our peace of mind, is not enough. If you want PayPal/eBay to listen to your complaints, you have to hit them in their pockets. This call to action is not for everyone, since not everyone is a team player. There are those that will only be concerned about their own situation, until of course, the policy effects them personally. There are those who attempt to rationalize this very unfair policy even when it effects them personally. However, for those who agree that the eBay "seller" is being treated unfairly, NOT selling on eBay is a reasonable solution. Disturbing the flow of money of any business gains recognition, however small the amount; especially larger businesses that depend on income forcasts for their stock holders. It's time eBay/PayPal recognize sellers not simply as customers, but as partners who deserve fair treatment, because without sellers, there is nothing for buyers, and a loss of income for ebay/PayPal. You need an alternative for selling? Use webstore.com - it's free! Use Google Checkout or Alertpay, get your own merchant account if possible. Stop complaining on these forums and do something constructive for yourself, because eBay and PayPal just don't care how they effect you, but they will.

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7yearseller
Contributor
Contributor

@SirTinLee wrote:

Yes, I started a post entitled "a fair solution to the 21 day hold", suggesting that sellers ban together in protest of an unfair policy that eventually will effect all sellers, regardless of their size; and yes, it probably sounds impossible to accomplish; like the proverbial David against Goliath. Nevertheless, as long as sellers continue to encourage PayPal/eBay to contrive policies, without regard to their main income providers, the sellers, they will continue to infringe on our livlihood. Complaining is not enough. Understanding their purpose, in spite of the fact that a policy interfers with our peace of mind, is not enough. If you want PayPal/eBay to listen to your complaints, you have to hit them in their pockets. This call to action is not for everyone, since not everyone is a team player. There are those that will only be concerned about their own situation, until of course, the policy effects them personally. There are those who attempt to rationalize this very unfair policy even when it effects them personally. However, for those who agree that the eBay "seller" is being treated unfairly, NOT selling on eBay is a reasonable solution. Disturbing the flow of money of any business gains recognition, however small the amount; especially larger businesses that depend on income forcasts for their stock holders. It's time eBay/PayPal recognize sellers not simply as customers, but as partners who deserve fair treatment, because without sellers, there is nothing for buyers, and a loss of income for ebay/PayPal. You need an alternative for selling? Use webstore.com - it's free! Use Google Checkout or Alertpay, get your own merchant account if possible. Stop complaining on these forums and do something constructive for yourself, because eBay and PayPal just don't care how they effect you, but they will.


 by  7 year seller

 

Why are you still here if this is the way you feel? It appears from your words that you do not feel posting here is constructive.

 

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financialtaxwiz
Contributor
Contributor

Most of these people are angry because of the shock that they went into when notified about the hold on funds.(Last min) and that they could have been depending on the funds that were held to continue on with daily business

 

 

Yes, I am angry and also feel compasion for these people and the way that this whole thing was handled.

 

Pay pal is a primary and convienent income source for those who need instant pay and have new or limited credit score. These average paypal customers need quick access to the money in order to feel security and to opperate their businesses.

Proffesionaly I can advise this is a possible legal issue , Being that notifictaion of held funds was not sent to customers in a timely moanor

 

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I3ongwat3r
Frequent Contributor
Frequent Contributor

@financialtaxwiz wrote:

Proffesionaly I can advise this is a possible legal issue , Being that notifictaion of held funds was not sent to customers in a timely moanor

 


Thats cause you signed a well worded legal agreement legally binding you to their policies.  Which include and are not limited to holding your funds at paypals sole discretion at any time.

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