new fees to payments
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for some reason I am being charged a fee when people send me money. Ive been using paypal for 20 years and this just started happening..
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Receiving Money
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Transaction Fees
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Sellers pay fees and always have done since paypal started.
The only time you don't pay a fee is if you are receiving friends/family payments BUT its against paypal rules to use that for selling goods or services as it negates your buyers paypal protection and evades paying paypal their fee for processing your payments.
Advice is voluntary.
Kudos / Solution appreciated.
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yep understood... I dont know what I did to change the way a couple of my friends are paying me that generates a fee. I will have them delete me then I will request money and see if that works. Thanks
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Nooo don't use the request money, firstly if you refund you won't get the fee back again as paypal do not return the fee as part of any refund issued.
Secondly a money request will also incur a fee.
If its a friend then they may have been using the wrong option and sent it using goods/services instead of friends/family.
Heres the differences...............
Goods/Services Payments.
1. Invoice or Money Request.
2. Send money > Goods/Services.
3. Paypal.me link (if its a personal account then there should be the option to tick a box to make it a goods/services payment before you submit payment).
Friends/Family Payments.
1. Send money > friends / family (or trusted person).
2. Paypal.me link from a personal account where you don't select the option to make it a goods/services payment.
Advice is voluntary.
Kudos / Solution appreciated.
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Hi @emerjensea,
Thanks for taking the time to post your concern here in our community. First, I must point that PayPal cannot go back and change the payment type retroactively. Meaning any fees you've incurred with your payment will not be canceled or refunded. We can only recommend that you communicate with your sender beforehand to confirm how the payment should be sent. As long as the payment is sent using the Friends & Family option, you will not be charged a fee. Any payments that are not sent as Friends & Family will be subject to the PayPal Seller fee.
-Derrick
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So your friend makes a mistake and its Paypals fault?
Paypal is like a credit card or bank, once payment is made they can't change the payment type.
The only way is to refund and ask the person to pay again BUT you won't get the fee back that was charged as that is a fee for processing both the payment and the refund for you.
Advice is voluntary.
Kudos / Solution appreciated.
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They cannot change the payment type ONCE COMPLETED, same as if you pay via a debit card and wish it had been by bank transfer, equally your bank would be unable to change that payment method.
Just put it down to a learning curve and move on.
Advice is voluntary.
Kudos / Solution appreciated.
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