Unauthorized credit card charge from Paypal after refund request

[luisvsg]

Hi, I recently (23/02/2023) requested a payment refund through Paypal. I did this to choose a different payment method from a product I sold. The user agreed and the transaction was completed today. However, I noticed that Paypal charged my credit card with the same amount without my permission when the refund was performed. I have done other refunds in the past without Paypal taking money from my linked bank account. May I ask why is this happening and how I can get my money back? I would appreaciate any further help or suggestion.

Thank you in advance.

[Harley125]

Hi @luisvsg

Welcome to the PayPal community and thank you for your post.

I understand your concern about refund. I would recommend you to contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter so that our advisors can help you accordingly. I hope this helps.

Thanks!

Harley