Harley125

Hi @Tim519  Thanks for joining Community! I understand that you are trying to purchase a product using your PayPal balance. However, it is asking for your credit card references. Please be informed that it is not necessary for your have your credit card for making payment. In this case, please verify your account click here Verify account  - Harley If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks! ... View more

Hello @hg3300  Thanks for joining Community! I'm sorry to hear that you are unable to find the transaction details on your account. Please be informed that you would have made the payment as guest checkout. Hence are you are unable to find the transaction details on your PayPal account. I would request you to check your email for the payment details. I hope this helps! - Harley If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks! ... View more

Hi @JP160,  I’m sorry to hear that you are unable to find the payment details on your account. Please be informed that you would have made the payment as guest checkout. In this case, I would request you to check if any amount has been deducted from your bank/card.  Regards,  Harley125 ... View more

Hi @anassdrawi I regret the negative experience you have had so far dealing with regaining access to your PayPal account. Please don’t worry. I'd suggest following the below troubleshooting steps: Attempt to use a different verification method(like full card number, security questions etc)   Attempt a login through the device, location or IP address more consistent with previous account activity   3.Use a different browser or device.   Activate location services in your device or in the browser.   Ensure the account is not being used using VPN or hosting IP.   Wait 24-72 hours before login attempts.   Attempt a password reset, even though you know the password already.   Clear cache and cookies.   If this did not work, I'd suggest calling us again during the business hours and one of our representatives should be able to connect for assistance. Thank you.  Regards,  Harley125 ... View more

@kalliavar Thank you for contacting PayPal. I hope you are doing good and safe! I am sorry to hear that you did not receive your package. In this case, I would request you to check your payment status. If the payment is already completed then I would request you to contact the seller for refund. If you still don’t get any response then you can file a dispute against the seller. Thank you.  ... View more

@ibrahimsagir789 Thank you for contacting PayPal. I hope you are doing good and safe! I’m sorry to hear that you are unable to find your refund. In this case, I would request you to check your refund status. Please be informed that it will usually takes 5 business days to reflect the refund on the original payment method. However, it may take up to 30 days for the refund amount to appear on your card statement. If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account. For more details you can click where is my refund. I really appreciate your patience and understanding.  ... View more

@Sandile4 I understand that you have a query regarding a refund. Please be informed that you can contact the recipient for a refund. However, If the payment was sent as Friends and family then you will not be able to file a dispute against them. Thank you.  ... View more

@Wharris224  I understand that you need help in canceling payment.  If a payment you sent is pending or unclaimed, it means the recipient hasn’t received or hasn’t accepted the payment yet.   A payment will be pending or unclaimed if: It was sent to an email address or phone number that isn’t registered to a verified PayPal account. In this case, you’ll be able to cancel the payment. Go to your Activity, find the payment and hit Cancel. The recipient has opted not to automatically accept some payments. These could be payments not in their preferred currency, or from buyers with unconfirmed addresses. In these cases, the option to cancel the payment won’t be available in your Activity. The recipient needs to accept or deny the payment. We automatically cancel pending or unclaimed payments after 30 days and send the money back to its original source. Refunds to bank accounts may take up to 5 days, while refunds to credit or debit cards may take up to 30 days. For more details you can click cancel payment  ... View more

@Yuki123  Hi there, thank you for contacting PayPal. I hope you are doing good and safe! I understand that you are facing issues in sending money. In this case, please try clearing your cache and cookies or try using a different internet browser. If you are using a mobile app, please try uninstalling and reinstalling the app to see if this helps to resolve the issue. Thank you ... View more

@dr2021  I'm sorry to inform you that you will not be able to link your bank account to your wife's PayPal account. Please be informed that name on the bank account and PayPal account should match. You can refer the link for more details: link bank account  ... View more

Hi @Mooks,  I'm sorry to hear that you want close your PayPal account. For more information on closing your account.  I hope this helps! Harley125 ... View more