Charge on Paypal not showing up on credit card

Temp20230302z
Contributor
Contributor

Hey there,

 

On Feb. 28, I received a pre-auth on my credit card for an order I had placed.  The actual transaction went through and was ~$10 more than the pre-auth.  The order has since shipped, but the charge that shows on Paypal is not showing up on my credit card.

 

I tried the message Paypal service but that isn't working.


1. Why isn't the charge on Paypal showing up on my credit card?

2. Why isn't Paypal's message support working?

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1 REPLY 1

Harley125
PayPal Employee
PayPal Employee

Hi @Temp20230302z

 

I’m sorry to hear that the charge on the PayPal is not reflecting on your card. In this case, please check the funding source that is linked to the transaction. You can easily check the status and details of a transaction by viewing your PayPal account Activity which contains a record of all your PayPal transactions. If you still face the issues then please get in touch with our live message or phone support click here.

 

I hope this helps!

- Harley

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