How do I prove to Pay Pal that I have paid a refund to a person HELP

Runningfish
New Community Member

Help,  Someone has paid money into our account for an item.  We don't have a business account so it wasn't accepted unless the buyer transferred more money.  now I have to show that I have paid them back, how do I do this

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Runningfish 

 

How did you return the money? If you didn’t click “deny” on the payment or didn’t issue refund the right way, a sketchy sender could capitalize on this.

Did you return the money by sending money in a separate transaction to a different account or did you click on the original transaction and clicked “Refund this payment”?

 

The fact that you needed proof that your refunded indicates that you probably didn’t do refund the right way. If you got a record of the refund, just click on it and click print to save as pdf and upload the pdf to PayPal. Is there a dispute opened on the originally received payment?


Kudos & Solved are greatly appreciated. 🙂
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