Cancel billing agreement/pre-approved payments on behalf of customer

[Jackanakanory12]

Hello,

I am wondering how I can cancel a 'billing agreement' on behalf of a customer?

I have customers who donate to my business by "subscribing" to me as a creator through ko-fi.com. This creates a "Pre-approved payment" for them. The transactions that I receive from these customers all have a "Billing Agreement ID".

I cannot find a way to cancel the pre-approved payment/billing agreement on behalf of my customer. It does not appear in "Subscriptions" (https://www.paypal.com/billing/subscriptions) and it does not appear in Recurring series invoices (https://www.paypal.com/invoice/s/recurring/manage).

Is it possible?

Thanks, James

[PayPal_RachelK]

Hi @Jackanakanory12,

Welcome to the PayPal Community and thank you for your post!

I do understand your concern with this. To create and manage your customers subscriptions, simply follow the steps here. 

If you experience any issues doing so, please don't hesitate to contact our Customer Support. 

I hope this helps!
 

- Rachel 

[Jackanakanory12]

Hi Rachel,

As mentioned in my original post, these pre-approved payments do not appear in "Subscriptions". Please see this screenshot of my subscription list.

Please also see this redacted screenshot as an example of a payment I have received today from a customer which (I believe) is a "pre-approved payment" with a "Billing Agreement ID". Please let me know how it is possible to cancel this recurring payment on behalf of my customer.

Many thanks, James

[PayPal_JonK]

Thanks for the reply @Jackanakanory12, I'm sorry to hear you're still running into some road-blocks finding those subscriptions. I would recommend reaching out to our Customer Support teams using the link Rachel provided above for further assistance. 

Good luck!

 - Jon K