"we're permanently limiting your account" I literally did nothing wrong

Talisman667
Contributor
Contributor

I will tell you everything from the beginning, my gf who lives in the US wanted to send me money, so i created a paypal account, and i linked my visa card into it, then she sent me money, i transferred them to my bank card and everything was fine, then after 2 days, Paypal asked me for a photo id + bank statement, I provided the photo id, and the next day i went out and got a bank statement and took an SS of it then submitted it to Paypal,

a day later, I try to login to my paypal and i see "we're permanently limiting your account"

note that the account has 197$ in it, that i'm now unable to refund or withdraw,

Paypal is literally robbing people from their hard work, i literally did nothing wrong and followed every instruction they ever gave me, why would they do this to me.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Talisman667 


Everyone who posts on here about being permanently limited always says that they had broken no rules.

However Paypal do not ban you for 0 reason. What would be the point? They make far more money from you using your Paypal account than interest on any held money.

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US
10. Too many disputes/claims.


If none of those then...

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.






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Talisman667
Contributor
Contributor

I can assure you that i haven't broken any of these rules you've mentioned, i literally told you the whole story from the start to finish, I didn't hide anything.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Talisman667 

 

*ok*


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Kudos / Solution appreciated.
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